View Full Version : Reset and lost everything!

07-21-15, 05:32 AM
I had an issue with my phone so I got it replaced by Apple. After restoring from back up, and connecting to Facebook, everything is still gone! I had a few hundred gems, over 2000 dice, and had completed every collection so far! Plus almost all of them I had gotten the hotel! Why have I lost it all? Shouldn't it load back up straight from Facebook with my progress?

kooky panda
07-21-15, 09:56 AM
Your game progress is saved on S8 servers not your device, or facebook.

You will need to transfer your games over to your new device.

You can email support@teamlava.com (support@teamlava.com) and they can transfer your games.

If you no longer have your old device, I would advise using the storm 8 transfer so your storm ID and games are removed from your old device.
Transfer Thread (http://forums.storm8.com/showthread.php?54910-ID-Transfer-Storm8-Method&p=675489&viewfull=1#post675489)

If you still have your old device, you can play your games on both devices by using the login feature

New Logon on Feature (http://forum.storm8.com/showthread.php?59955-iOS-New-Login-feature-in-Restaurant-Story!-(login-applies-to-all-games)&p=759602&viewfull=1#post759602)

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.