Gems not appearing! Request #1750519 please

[FairyOven]

I need the gems before the event ends! I attached iTunes receipt screenshot, can check the order number on the top right. Please check my ticket. Thanks!

And yes I've tried the 'solution'.

[FrozenTurtle]

Sorry about that! Monday was a holiday, so Support may have a bit of a backlog. They will be assisting you as soon as possible. Thanks for your patience!