View Full Version : Missing gem purchase
Bunnygirl00
05-20-15, 03:12 AM
I bought a 250 gem pack for $6.99 during a sale last night, but I have not received the gems. Can someone please fix this?
[S8] Regina
05-20-15, 10:37 AM
I bought a 250 gem pack for $6.99 during a sale last night, but I have not received the gems. Can someone please fix this?
Sorry about that! Please email support@storm8.com so that they can help you. Thank you!
kooky panda
05-20-15, 10:38 AM
Please send an email to support@teamlava.com for assistance. Be sure and send them a copy of your receipt.
Also try restarting your game or device to see if they show up.
bunnyman00
05-21-15, 06:25 AM
Ok, I didn't end up getting a receipt, so it looks like the purchase didn't actually go through. I thought that might have been the case, but when I tried it again after it first failed it told me that the package had already been purchased. So, we both lose out -- I don't get the gems I wanted, and TL loses out on a sale, because I'm not purchasing the gems at full price. It also probably puts and end to my attempt to finish the "truffle shuffle" goal. :-(
Oops, just noticed I posted this from my other account. Different name, same person...
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