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mantha114
05-15-15, 07:29 AM
This company needs a toll free number for assistance. The online customer service is not very good.

kooky panda
05-15-15, 04:03 PM
Support does sometimes get overloaded with numerous emails and they try their best to get the emails answered quickly.
If it has been over 5 business days , you can contact community manager or moderator by Private message- Include your support ticket number.

Also be sure and check your spam box and make sure your email from support did not end up there.