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View Full Version : Bought gem pack-no gems added to total?!



mamareader02
05-14-15, 01:18 PM
Just bought the smallest gem pack,said purchase was successful,but wasn't added to my total(still at 130)

FrozenTurtle
05-14-15, 01:40 PM
Thanks for letting us know! Can you try reinstalling the app to see if this processes your order? Can you also attempt to purchase a different pack, but hit cancel when you get the confirmation from Apple? If that doesn't work, please email support@storm8.com so we can take a look.

mamareader02
05-14-15, 02:05 PM
I didn't get a confirmation from this order-I usually do

mamareader02
05-14-15, 02:10 PM
Re installed app,nothing,tried to "purchase" a pack,and this time it wanted my info(the usual way)

mamareader02
05-14-15, 04:32 PM
Also checked my account-I WAS charged

mamareader02
05-14-15, 04:38 PM
Sent email,sorry,but that's my $$,so this problem needs to get fixed quick

FrozenTurtle
05-14-15, 06:22 PM
Thanks, please follow up with your ticket so we can help you out.