In App Purchases

[LallasLorat]

I purchases 19.99 in gold and checked my credit card and was billed 49.96. I am so upset with this game. A few days ago I contacted them about hitting skip accidentally for the third time in the goal book. (They need a confirm button) I received a generic response with no resolve. I rarely spend money in these games and now am reminded why. Terrible customer service.

[kooky panda]

I am sorry you have been having issues!
For 49.96 charge please send an email to support@teamlava.com

It can take 3-5 business days before an agent can respond to your email. If it has been over 5 business days since you sent your email, please send me a Private message, by clicking on my name and let me know your support ticket number.

Thanks!