Stolen phone, Transferring store

[Alideh]

Recently I got my phone stolen and have now purchased a new one, I have e=mail you about 3 times since 9pm last night today its 7:03pm over here. I heard it takes about 1-4 hours to transfer the store but I still have not had my store transferred to my new device. Is there anything else I can do? I really don't want to have to stop playing this game but will have to if you can't transfer my store. I was so happy to finally be able to upgrade my store after saving a lot and refuse to have to start all over for a second time again.

I e-mail you my information but still no reply or transfer. :(

[LuckyFirefox]

If you submitted a transfer ticket, then a Support Agent will be in touch with you shortly and assist you with the account transfer.

[Alideh]

Thank you so much, I got my transfer ticket number hours ago so I was worried something happened or that it would not be transferred. Can't wait to have my old store back :D

[Alideh]

Thank you sooo much it worked :D