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View Full Version : Team lava games won't load



kwsstin
02-04-15, 05:59 PM
I updated bakery today and non of my TL games will load. I keep getting a message that says no internet but the Internet is working fine. This just started a little while ago

[S8] Elsa
02-05-15, 09:50 AM
Are you using Verizon FIOS as your wifi service?

If you are experiencing this and have access to a computer where the wifi issue is occurring, please follow these steps:

For WINDOWS:
1. Open the Command Prompt. You can do this by clicking start->run-> type in "cmd".

2. Highlight and copy the line below:

tracert -w 2 bakery.teamlava.com > "%userprofile%\desktop\SOPoutput.txt"

3. Right click on your Command Prompt window bar. Go to edit-> paste (hit enter) wait for it to finish, it may take some time.

4. Attach the SOPoutput.txt on your Desktop to an email and send to support@teamlava.com.

5. Send a forum PM (http://forums.teamlava.com/private.php?do=newpm&u=154) to Elsa with the ticket number.


For MAC:
1. Click on Go > Applications > Utilities > Terminal
This will create a shell window.

2. Copy the line of text below in to the shell window (paste) hit enter

traceroute -w 300 bakery.teamlava.com > Desktop/mactrace.txt
It may take sometime to finish that command.

3. Attach the mactrace.txt on your Desktop to an email and send to support@teamlava.com.

5. Send a forum PM (http://forums.teamlava.com/private.php?do=newpm&u=154) to Elsa with the ticket number.