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tylekearl
01-29-15, 06:43 PM
I upgraded my ipad today and now all my team lava games state
Not connected to wifi.. I can access any of my games very frustrating

kooky panda
01-29-15, 07:02 PM
Try doing a Hard Rest of your iPad. Hold down the home and on/off button at the same time until you see the apple sign.

If still issues, go to settings- safari- and clear cookies/data. Then restart your device.

DessertWolf
01-30-15, 01:14 PM
We're currently investigating this. If you are experiencing this and have access to a computer where the wifi issue is occurring, please follow these steps:

For WINDOWS:
1. Open the Command Prompt. You can do this by clicking start->run-> type in "cmd".

2. Highlight and copy the line below:

tracert -w 2 bakery.teamlava.com > "%userprofile%\desktop\SOPoutput.txt"

3. Right click on your Command Prompt window bar. Go to edit-> paste (hit enter) wait for it to finish, it may take some time.

4. Attach the SOPoutput.txt on your Desktop to an email and send to support@teamlava.com.

5. Send a forum PM (http://forums.storm8.com/private.php?do=newpm&u=109544) to DessertWolf with the ticket number.


For MAC:
1. Click on Go > Applications > Utilities > Terminal
This will create a shell window.

2. Copy the line of text below in to the shell window (paste) hit enter

traceroute -w 300 bakery.teamlava.com > Desktop/mactrace.txt
It may take sometime to finish that command.

3. Attach the mactrace.txt on your Desktop to an email and send to support@teamlava.com.

5. Send a forum PM (http://forums.storm8.com/private.php?do=newpm&u=109544) to DessertWolf with the ticket number.