km56422
01-19-15, 08:47 PM
I love this game. I LOVE it. That's why this is so upsetting.
I don't know if it's due to my fat-finger syndrome or my phone's screen losing sensitivity (it's about a year old now), but I started off this morning with 47 gems. Now I have 11, and I DIDN'T INTENTIONALLY SPEND ANY OF THEM. Because the game takes so much memory, it's consistently a split second behind my finger, and if I'm not excruciatingly careful, I can easily accidentally hit "speed up" on any of my buildings or animals or crops or plants, even though I am a patient soul and would never choose to "speed up" anything...part of the challenge, and therefore fun, of the game is having to wait for things to come to completion.
I had 15 gems five minutes ago. I was completing the goal where you have to plant 5 plants around Ivy's house site. I planted 3, went back to hit "Plant" again, and somehow, even though my finger was only slightly to the right of "Plant" and nowhere near "Skip (for 4 gems)," a check mark planted itself next to the goal, and my gem count went from 15 to 11.
I am so frustrated with this. I have been a Teamlava customer for a year now and have spent quite a bit of money (I'm talking the largest gem package at a time) on my other account between Restaurant Story, Bakery Story, and Pet Shop Story. I know that my post will make no difference, that Teamlava will continue to intentionally screw over their loyal paying customers, but I need to vent to a community who will understand my woes.
I probably won't stop playing because I enjoy the games too much, but I will never again spend a dollar on gems. I'm sick of losing them because I hit the wrong button.
Please don't get me wrong. Again, I love the games. Love them. They're well developed and challenging and beautifully designed and I can spend all day on them if I'm not careful. But this malicious gem trap business just to squeeze an unintentional dollar's worth out of your customers at a time is not just an unethical business practice, it's a good way to alienate your long-term customers who would probably spend much more money on these games if they weren't afraid of being swindled out of their hard-earned cash.
And I do understand that these wonderful games are otherwise free, and I am thankful for that. But there are a number of people who spend a lot of money here.
There is a middle ground: Offer a premium account option (monthly fee) with NO GEM TRAPS.
/end diatribe. Apologies if this was an inappropriate rant, but I'm sure some of you, at least, can relate.
I don't know if it's due to my fat-finger syndrome or my phone's screen losing sensitivity (it's about a year old now), but I started off this morning with 47 gems. Now I have 11, and I DIDN'T INTENTIONALLY SPEND ANY OF THEM. Because the game takes so much memory, it's consistently a split second behind my finger, and if I'm not excruciatingly careful, I can easily accidentally hit "speed up" on any of my buildings or animals or crops or plants, even though I am a patient soul and would never choose to "speed up" anything...part of the challenge, and therefore fun, of the game is having to wait for things to come to completion.
I had 15 gems five minutes ago. I was completing the goal where you have to plant 5 plants around Ivy's house site. I planted 3, went back to hit "Plant" again, and somehow, even though my finger was only slightly to the right of "Plant" and nowhere near "Skip (for 4 gems)," a check mark planted itself next to the goal, and my gem count went from 15 to 11.
I am so frustrated with this. I have been a Teamlava customer for a year now and have spent quite a bit of money (I'm talking the largest gem package at a time) on my other account between Restaurant Story, Bakery Story, and Pet Shop Story. I know that my post will make no difference, that Teamlava will continue to intentionally screw over their loyal paying customers, but I need to vent to a community who will understand my woes.
I probably won't stop playing because I enjoy the games too much, but I will never again spend a dollar on gems. I'm sick of losing them because I hit the wrong button.
Please don't get me wrong. Again, I love the games. Love them. They're well developed and challenging and beautifully designed and I can spend all day on them if I'm not careful. But this malicious gem trap business just to squeeze an unintentional dollar's worth out of your customers at a time is not just an unethical business practice, it's a good way to alienate your long-term customers who would probably spend much more money on these games if they weren't afraid of being swindled out of their hard-earned cash.
And I do understand that these wonderful games are otherwise free, and I am thankful for that. But there are a number of people who spend a lot of money here.
There is a middle ground: Offer a premium account option (monthly fee) with NO GEM TRAPS.
/end diatribe. Apologies if this was an inappropriate rant, but I'm sure some of you, at least, can relate.