Progressive jackpot not paid in full

[sharridillon]

Hello,

I've just won the jackpot on Life in the City at ?65,000 ish. I then gambled it and doubled it to $130,000ish but it's only paid out $13,000. Is there a glitch?

[[S8] Elsa]

Please email support@sharkparty.com for assistance so our support team can take a look at your account. Thanks!

[NyGiantBaby]

I've invested heavy in slots without proper payouts. What is the key to winning if I increase my bets will not pay only if I decrease bet then it starts to pay only keebles and bits. Please help. Team leader help me. NyGiantBaby storm8 id.