View Full Version : crashing, no gems after purchasing
Lamenna
12-16-14, 05:29 AM
Until recently I had no problems with Castle Story. Enjoying it big time.
Until a week ago it started crashing out of the blue, without any obvious reason. Also, I purchased some gems, but I never got them.
What's happening? And will I get my gems or a refund?
meme1098
12-16-14, 07:40 AM
Email support@teamlava.com
Be sure to give as much information as possible. Include a copy of your purchase ticket for the gems.
septemberstorm777
12-16-14, 02:11 PM
my screen goes blue all the time and interrupts my goals for hours. also I can not buy gems little horse keeps running and running is it worth getting reindeer stable or knights inn or both???
DessertWolf
12-16-14, 06:36 PM
Until recently I had no problems with Castle Story. Enjoying it big time.
Until a week ago it started crashing out of the blue, without any obvious reason. Also, I purchased some gems, but I never got them.
What's happening? And will I get my gems or a refund?
Sorry to hear that. Please try closing any additional running applications on your device to assist with running the game smoothly. In regards to your Gem purchase, please contact support@teamlava.com with the receipt of your purchase so a Support Agent can take a look at your account. Hope this helps!
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