Missing prize from Holiday box in storage

[bubaxx]

So i opened the Holiday box and got the first prize Ice Castle, then went to the storage and it wasn't in there, I deleted the game then reinstalled it and nothing... Is it just me? How can i get it back? :(

[meme1098]

Have you sent an email to support with all your information?

Support@teamlava.com

[bubaxx]

Yes. But I don't think that they can return it to me.

[FrozenTurtle]

Sorry to hear about that! Can you please PM me the ticket number you received when you emailed support?