reewinder
12-06-14, 07:11 PM
Purchased gems this morning and still over 10 hours later no gems show up on my farm. Now the timer for the prize in the Piper's tree house game has expired. The only reason why I even bought the gems was to buy more darts to get the prize in the game and they never showed up.
I log into my iTunes account and it shows the gem pack in my purchase history. I log into my bank account and it shows the transaction made through iTunes. I log into the game and still no gems. Tried force closing and restarting multiple times.
Recently I lost nearly all my gems to gemtraps in the game and now if my purchased gems ever show up and I have to wait for the prize to show up in the tree house again, I'm afraid they will all have vanished to traps again before it ever does show up again.
I have already emailed the team lava support. My question is.....before you lock my thread like you did the last one.....how long should it take for gems to transfer once purchased?...Like in a normal situation. And will the support team actually do anything to get me the prize I was after? I'm pretty sure I won't hear anything from them until at least Monday.
With this being my first time buying gems in the game and from losing so many free gems on multiple occasions this is really making me rethink on ever making another purchase.
I log into my iTunes account and it shows the gem pack in my purchase history. I log into my bank account and it shows the transaction made through iTunes. I log into the game and still no gems. Tried force closing and restarting multiple times.
Recently I lost nearly all my gems to gemtraps in the game and now if my purchased gems ever show up and I have to wait for the prize to show up in the tree house again, I'm afraid they will all have vanished to traps again before it ever does show up again.
I have already emailed the team lava support. My question is.....before you lock my thread like you did the last one.....how long should it take for gems to transfer once purchased?...Like in a normal situation. And will the support team actually do anything to get me the prize I was after? I'm pretty sure I won't hear anything from them until at least Monday.
With this being my first time buying gems in the game and from losing so many free gems on multiple occasions this is really making me rethink on ever making another purchase.