PDA

View Full Version : Value pack not downloading



infinitelove19
11-28-14, 04:43 AM
I bought the rune/food/skeletal dragon package, and didn't get confirmation that it purchased. No sign of any runes or food or dragon, so I clicked to purchase it again and it said (the same as another person posted) that this package was already purchased and the contents would be restored for free and then e prancing pony was on screen for 20 minutes before I gave up and came here.

What gives?
Also, it is great that the other person who had this same problem managed to fix it themselves, bit the thread was closed without anyone mentioning how to fix it... So, how do I fix it, and is anyone else still having this issue?

infinitelove19
11-28-14, 04:50 AM
I deleted and reinstalled, still nothing.

pollyxena_uk
11-29-14, 01:33 AM
Hi - I had the exact same problem when trying to purchase gems - the money's been taken but no sign of the gems.

I've just sent a mail through the 'contact us' link.

Did you managed get it sorted?

[S8] Elsa
12-01-14, 02:13 PM
Sorry to hear about this! Can you please email support@teamlava.com for assistance? Be sure to include your Storm8 ID and a copy of your purchase receipt.

Please send me a private message with the ticket number you receive. Thanks!

sweetypies97
12-01-14, 11:19 PM
I think I clicked something incorrectly when trying to buy the crystal unicorn :(

It's my fault, but still a bummer.