Cytheran
11-22-14, 01:22 AM
I love your games, TeamLava. I play a lot of them and have for two years. But if you'll notice, I spend next to no money on your games--maybe $15/20 on Fashion Story, and not a penny on any others.
I'd like to tell you why you don't see much of my money.
It's because, simply put, your games feel sometimes like they are trying to trick me into spending gems. You don't do enough to safeguard my money or ensure that all gem expenditures are something customers actually want to do, rather than taking advantage of someone's haste or a slip of the fingertip. Sometimes it feels like it's a competition between us--and that's not a game I like to play.
I'm a customer who really wants to spend money on your games and more importantly I'm a customer who actually has money to spend on games, but I've accidentally spent enough gems ingame on stuff I didn't want that I'm very leery of spending my hard-earned money with you. Instead I spend my money with companies that have that safeguard in place. Sometimes I buy gems I don't even need because I want to reward the right business model--which is why when I have $10 or $20 to spend, those other companies get it, not you.
All you have to do to change my perception is add one little confirmation window to your games. "Do you want to spend X gems on this? Yes/No." That's it. That's all it'd take. I would instantly buy gem packages in all three of the games I regularly play and would probably need to update my device to handle the additional games of yours I'd want to start playing again (like Castle Story and Farm Story 2, both of which I ADORED but deleted because of how often I misspent gems in them; and btw, while on Castle Story, a few people messaged me saying they were deleting it for the same issue).
Do you want my money? Then that's what you can do to get a whole lot more of it. Make it way harder for me to accidentally spend gems, and I will reward you for it.
How many people like me do you suppose are out there, TL? Obviously a lot of your customers don't care about misspent gems, but I just ran into someone just like me on another thread today who stated that her reason for not buying more gems from you is because of no confirmation buttons. So obviously we're out there, quietly voting with our wallets. The customers you already have who don't care about this issue won't be alienated if you add this extra step, but you'll pick up a lot more customers who appreciate a game company that wants to ensure that people can buy their gem packages with confidence.
Thanks for listening!
I'd like to tell you why you don't see much of my money.
It's because, simply put, your games feel sometimes like they are trying to trick me into spending gems. You don't do enough to safeguard my money or ensure that all gem expenditures are something customers actually want to do, rather than taking advantage of someone's haste or a slip of the fingertip. Sometimes it feels like it's a competition between us--and that's not a game I like to play.
I'm a customer who really wants to spend money on your games and more importantly I'm a customer who actually has money to spend on games, but I've accidentally spent enough gems ingame on stuff I didn't want that I'm very leery of spending my hard-earned money with you. Instead I spend my money with companies that have that safeguard in place. Sometimes I buy gems I don't even need because I want to reward the right business model--which is why when I have $10 or $20 to spend, those other companies get it, not you.
All you have to do to change my perception is add one little confirmation window to your games. "Do you want to spend X gems on this? Yes/No." That's it. That's all it'd take. I would instantly buy gem packages in all three of the games I regularly play and would probably need to update my device to handle the additional games of yours I'd want to start playing again (like Castle Story and Farm Story 2, both of which I ADORED but deleted because of how often I misspent gems in them; and btw, while on Castle Story, a few people messaged me saying they were deleting it for the same issue).
Do you want my money? Then that's what you can do to get a whole lot more of it. Make it way harder for me to accidentally spend gems, and I will reward you for it.
How many people like me do you suppose are out there, TL? Obviously a lot of your customers don't care about misspent gems, but I just ran into someone just like me on another thread today who stated that her reason for not buying more gems from you is because of no confirmation buttons. So obviously we're out there, quietly voting with our wallets. The customers you already have who don't care about this issue won't be alienated if you add this extra step, but you'll pick up a lot more customers who appreciate a game company that wants to ensure that people can buy their gem packages with confidence.
Thanks for listening!