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dragonLou8
09-25-14, 11:04 AM
Jewel Mania is not working right since I upgraded to IOS 8. It often goes back to desktop after a game and all the time when you win. So there is no way of moving forward. I am stuck at level 117 even after winning a couple times already.

[S8] Regina
09-25-14, 11:30 AM
Jewel Mania is not working right since I upgraded to IOS 8. It often goes back to desktop after a game and all the time when you win. So there is no way of moving forward. I am stuck at level 117 even after winning a couple times already.

Thank you for the info! We've investigated this and will forward this over to the team for a fix. Thanks again!

tmandera
09-25-14, 09:35 PM
Jewel Mania is not working right since I upgraded to IOS 8. It often goes back to desktop after a game and all the time when you win. So there is no way of moving forward. I am stuck at level 117 even after winning a couple times already.

I finished level 88 twice now and each time it crashes me back to the desktop. When I go back in, it looks like I haven't done the level!! :-(

[S8] Regina
09-26-14, 02:23 PM
I finished level 88 twice now and each time it crashes me back to the desktop. When I go back in, it looks like I haven't done the level!! :-(

Sorry about that! This is already being worked on, please look to the App Store for future updates to correct this matter. Thank you for your patience! :)

drama7890
09-29-14, 02:16 PM
1) Support ID: VDFSGWC
2) Your device type: iPhone 5
3) Your device OS: iOS 8.0.1
4) Step-by-step of what happened before the bug occurred: Collected two stars on this level, gave me coin reward then shut down. When re-opened, said I was again at level 96. Had also taken one of my lives. This has happened to me twice in a row on this level. Has happened on previous levels but let me move on after I pass it a second time.
5) Screenshots, if possible: None

ebils
09-29-14, 03:29 PM
Hi drama7890,

The crashes on Jewel Mania is a known issue. Please look forward to the update with the fix.

You can also update your iOS to 8.0.2 as we have tested this and experienced no crashes.

topshelfbt
10-07-14, 10:11 AM
i lost my progression on level 351. The game crashed after I completed it and was awarded 2 stars. I closed all my apps and only had the game running and also turned off the iPad and restarted it. I played the game again and was awarded 3 stars. It crashed again after I completed the game and did not save my progression and I cannot go any further.

PikaSquirrel
10-07-14, 10:40 AM
Sorry to hear! Please force close the game and open it again. You should have more Stars on level 351 now. Thanks!

aprilkasun
10-12-14, 05:39 AM
I am on level 325. I have passed it 4 times in the past two days, but every time I pass it, the app crashes. I have forced it closed and when I reopen it, it still doesn't show that I have passed. I'm using iOS 8.0.2. Please help!

aprilkasun
10-12-14, 05:41 AM
I put the wrong level in my topic. I'm on 325, not 352

mburke571
10-13-14, 05:01 AM
Two times I have completed 425 and earned two stars. Both times the game immediately crashed and when I reopen, the completion is not recorded, however, my "turn" has been used...

ebils
10-13-14, 12:46 PM
Hi mburke571,

Please force close Jewel Mania and check that level 425 has two stars.

LuckyFirefox
10-13-14, 01:52 PM
We investigated and found that you have already passed level 325. Are you still having issues with level 325? Please let me know.

mburke571
10-13-14, 05:48 PM
Thank you!!

MsMizie
10-14-14, 06:56 AM
I just started using iOS 8.0.2 and now every time I play, and pass, level 117 the app crashes. I have tried force closing the app several times, but when I reopen it, it still doesn't show that I have passed (I passed it last night with 3 stars). Help and Thanks!

FrozenTurtle
10-14-14, 11:48 AM
Sorry about this! We're working on a fix for this in an upcoming update. I've adjusted your account so you can proceed past this level now. Good luck!

Meowmeowbeans
10-14-14, 03:38 PM
We've released an update to resolve these issues. Please visit the app store and download Jewel Mania 1.3! (https://itunes.apple.com/app/id561326449?mt=8&at=10l3QL&ct=forum) Thanks to everyone for your patience, and please let us know if you have any further issues! :D