View Full Version : Not receiving purchased gems

09-18-14, 07:23 AM
I upgraded my Iphone 4s to iOS 8 yesterday. I made an iTunes purchase for more gems. It hangs there. I closed out the app, went back in, and tried to purchase gems again. I get a message saying "This In-App Purchase has already been bought. It will be restored for free." I hit okay, and it just hangs again. I never get my gems. Please help!

kooky panda
09-18-14, 08:30 AM
Try doing a hard reset . Hold down the power and home buttons at the same time until you see the apple sign.
Also try going under settings-safari- clear out cookies/data

Check your games to see if the gems are credited.

If not, please send a copy of your receipt to support@teamlava.com for assistance.