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gewms
09-14-14, 06:13 PM
I have changed physical phones but I am using the same SIM card. All my games stay the same but my castle story is back a the beginning and I was a level 50! With lots of everything. What can I do to get it back?

Anaboe
09-14-14, 07:06 PM
Sorry to hear you have troubles. You can email Team Lava at support@teamlava.com, and request their help. Good luck!

kooky panda
09-14-14, 07:41 PM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games.

If you no longer have your old device, I would advise using the storm 8 transfer so your storm ID and games are removed from your old device.
Transfer Thread (http://forums.storm8.com/showthread.php?54910-ID-Transfer-Storm8-Method&p=675489&viewfull=1#post675489)

If you still have your old device, you can play your games on both devices by using the login feature

New Logon on Feature (http://forum.storm8.com/showthread.php?59955-iOS-New-Login-feature-in-Restaurant-Story!-(login-applies-to-all-games)&p=759602&viewfull=1#post759602)

gewms
09-14-14, 07:41 PM
Thank you!