View Full Version : took my money from my bank account but did not give me my gold

09-03-14, 10:24 PM
I will put up with a lot, but when I bought gold and was not credited I checked my bank account and the money has been withdrawn. So they take real, US dollars and give nothing in return. THIS IS UNACCEPTABLE! Where do I go to get my money back?

09-04-14, 09:09 AM
I have a Samsung Galaxy Exhibit android. I turned the phone off and back on, but It didn't help. Then I uninstalled the game and reinstalled but that didn't help either. I would like a refund or the gold. I don't think that is unreasonable.

kooky panda
09-04-14, 09:39 AM
Sometimes there can be a delay in getting the gold.
Obtain a copy of your receipt for the purchase and send an email to support@teamlava.com

An agent will be able to assist in resolving this issue.


[S8] Elsa
09-04-14, 11:18 AM
Hi 2elektra2. Can you send me a private message with your ticket number?