Not Getting Free Gems

[faiths13]

When I download the apps to earn free gems, I get a notice from Fashion Story saying I earned the gems, but they aren't showing up on my game. Can anyone help me with this? Thanks!

[kooky panda]

Try restarting your game or device to see if they get credited. If not, please send an email to support@teamlava.com so an agent can check your game.

(moving thread to the Bug forum)