New device,wrong account or password???

[danger2u2010]

so i got a new phone Moto x and i want to transfer all my levels from Jewelmania to the new device.
untill now with other phones i didn t have problems.
just downloaded the RACING LIVE,played untill level 3 then go to settings and transfered from my account the data for jewel mania and all my levels were back.
but now when i try to transfer says that the password or username are wrong,but they are not because i am able to enter on the forum here with the same credentials.
someone could help me??

[DessertWolf]

You can complete an account transfer by visiting this link (http://support.storm8.com/entries/23732810). If you are still experiencing any issues or difficulties with your transfer, please contact support at support@teamlava.com so a support agent can assist you with processing an Account Transfer. Hope this helps!

[danger2u2010]

You can complete an account transfer by visiting this link (http://support.storm8.com/entries/23732810). If you are still experiencing any issues or difficulties with your transfer, please contact support at support@teamlava.com so a support agent can assist you with processing an Account Transfer. Hope this helps!

thank u very much
i tried with Restaurant story and i was abble to restore my 240 levels
thank u again

[DessertWolf]

Anytime! Glad to be of help :D