All of my games are gone!!!!

[neysstorm]

I play Bakery, Restaurant, Pet, and Fashion Story. When I went to play just now, they are all four completly gone. Well, the game is there at the starting point but my games are gone. Please help.

[kooky panda]

Do you have an outstanding support ticket? If so, an agent may currently have your games checking into your issue.

[DessertWolf]

An agent may have been looking into your account. If your account is not returned onto your device, please contact support@teamlava.com so a support agent can take a look at your account and assist you with a recovery.

[neysstorm]

I asked a question yesterday about Fashion Story. How long will my games be gone?

[kooky panda]

After about 30 minutes, restart your device, then check to see if your games are back.

[kizzykookoo]

what are tickets

[bobbyrae]

what are tickets

When you report a problem to TeamLava Support Department via email you receive a "Support Ticket".

[my607]

Omg my games are all back to level 1 . What's going on here? I thought it was just me. Help please

[kooky panda]

Omg my games are all back to level 1 . What's going on here? I thought it was just me. Help please
I noticed you posted an issue with the decorations. A support agent is probably working on your issue and have your games.
Give it about 30 minutes, then restart your game or device to see if you games come back.

[my607]

Thank you and I hope it goes back to normal because I can't start from level 1

[kooky panda]

Thank you and I hope it goes back to normal because I can't start from level 1
It will. If you do not have them back in 30 minutes, please post back here.

[my607]

Games are back to normal now. Thank god.

[kooky panda]

Oh good! Glad you are back up and running!!