In game purchase gold issue

[trauma46]

Hi
I purchased gold on Saturday around 7,43am GMT. The purchase has gone through my apple ID and my credit card, but has not been applied to my dragon story account.
I logged a ticket but have had absolutely no response at all since then - please look in to this as fast as possible as basically I have paid for something and not received it !!!
If you need more details please let me know.

[Meowmeowbeans]

I'm sorry to hear about that! Due to high volumes, please give the support team 3-5 days to respond to your request. If you still haven't received a response, can you send me a PM with your ticket number?

[trauma46]

I'm sorry to hear about that! Due to high volumes, please give the support team 3-5 days to respond to your request. If you still haven't received a response, can you send me a PM with your ticket number?

Sure no problem thanks for responding :)