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View Full Version : Lost levels



burniee
04-29-14, 09:08 PM
Hi, I reached level 173 (I think that was it, definitely in the 170's). Today when I attempted to play however it has taken me back to the 120's. Can the levels I passed be restored?
Thanks, B

[S8] Elsa
04-30-14, 02:20 PM
Hi Burniee! Your levels should now be okay. Please restart your game.

Did you play the game offline for a lengthy period of time?

burniee
05-01-14, 12:25 AM
Thank you, the correct levels are back. And yes I think I did play offline, which probably explains it.

[S8] Elsa
05-01-14, 10:52 AM
Thank you, the correct levels are back. And yes I think I did play offline, which probably explains it.

If you play offline, please try to connect every now and then to sync the levels to our servers so your progress is saved online. If you happen to clear your cache, you may lose progress if you hadn't synced beforehand.

Glad to hear everything is okay now!