View Full Version : HOW TO Resolve Account Transfer Issues for BINGO!!

02-20-14, 11:36 AM
Hello. I'm not a shark party developer, just someone who enjoys playing bingo. I recently bought a new ipad, and even though I backed up my old ipad then installed my backup to the new ipad, Shark Party Bingo didn't update along with it and I had to start from level 1! However I was able to get this resolved and hopefully this will help others who have similar issues.

Firstly, if this happens to you, recognize that it isn't because of an Apple glitch. It's because each shark party /storm 8 game has a unique ID and it's one ID per device. That's why it forces you to start from the beginning. In order to get back your old account, this is what you do.

1. Go to Account 'Settings' on the bottom left on your old device. Write down your Support ID#. Then click on Help/FAQ. Create a Storm8 ID and password ("How to Access the Forum"). Note down how many coins, gems, friends you have, and what level you're on.
2. Install Shark Party Bingo on your new device. You will receive a new Support ID#. Do not create a new Storm8 ID/password (if you do though, note it down).
3. Contact the support@teamlava.com and provide them with all the information from 1 and 2. I'm not sure if this step is necessary. It's what I did, so that they were able to transfer my old account to my new one. If you skip this step and it doesn't work, then go back to this step and wait for a response before re-attempting step 4 onwards.
4. Support will tell you to "log in" to your old account on your new device and provide you with a link (http://forums.storm8.com/showthread.php?59955) with instructions. The problem is, Bingo doesn't have a login feature!
5. Download a game that does. This link (http://forums.storm8.com/showthread.php?59955) has a list. I used Candy Mania.
6. Open Candy Mania. Click on the Storm 8 icon on the top right, then log into your old account using your Storm8 ID and password you created in Step 1.
7. Shut down and restart your device (ipad)
8. Open Bingo. Your old account should be there!

Hope that helps :)

01-11-15, 03:29 AM
I was wondering how do you create a new storm8 ID?

09-10-18, 08:18 PM
Somebody stole my phone & reset it so when I got it back all my games were gone so I reinstalled them & when I did I opened Bingo & all my history levels gems everything was gone & I had to start all over again is there any way to get my account back thanx

09-11-18, 01:38 AM
Oh dear, sorry to hear about your device but glad that you got it back. Do you have the Storm8 id and password of your old account?

If you do, you can use the Login feature to transfer your Storm8 ID and all Storm8 games back to your device.

Please see the instructions on post 1 of the New Logon on Feature (https://forums.storm8.com/showthread.php?59955-iOS-New-Login-feature-in-Restaurant-Story!-(login-applies-to-all-games)&p=759602&viewfull=1#post759602) thread.

If you don't, you have to contact Support: support form (http://support.storm8.com/hc/en-us/requests/new) for further assistance. Select "Account Recovery" under category.