help.... where did my game go ?

[anissada]

i played an hour ago.. level 30 for over a year..
start the game again and i am level 0 ?
what happened, how do i recover what i had

stragest thing happened afted forced close.. returned to my old game..
still want to know what happened

[[S8] Elsa]

If your game resets temporarily, it's very likely that you have an open ticket or reported a bug and someone's investigating it for you. I checked your game and you have access to your account.

[anissada]

Elsa;852195']If your game resets temporarily, it's very likely that you have an open ticket or reported a bug and someone's investigating it for you. I checked your game and you have access to your account.

i had an open request idd, so that must be it.
did not know that could happen, so when i saw level 0 and the welcome to castle story. are you a sir or lady or something pfjew..
i was afraid my game was gone ;)