Loading of previously accomplished goals & lost gems

[melomela]

Hello, I've reached out to the support team to help reinstate the 100 gems lost as a result of this bug. I was told that it would be forwarded to engineering for investigation. I now have an email stating that the case is "solved, but the gem count nor bug has been fixed. Has anyone else ever encountered this? I would hate to stop playing after having reached level 99....

Thanks

[kooky panda]

For support issues and follow up questions to your ticket, you will need to continue working with support@teamlava.com.
You can reply back to the last email.


Do not post Support emails or private communications in the forum (http://forum.storm8.com/showthread.php?15033-Do-not-post-Support-emails-or-private-communications-in-the-forum)

[[S8] Regina]

I will have an agent follow up on the ticket, thanks.