How long does it take for TL support to respond?

[juniac119]

My iPad crashed yesterday and I had to factory reset it. I lost my Kingdom, gems and coins. Silly me did not create a password with my Storm8 ID (this is a temp one), so I can't restore the game myself. I have already sent an email to TL but am wondering how long it will take them to respond. It has only been a day but felt like eternity, I kept think how my farm plots are overflowing by now....

[maguar]

It can 3-5 business days. Hopefully you'll be back up and running soon :)

[bryncalyn]

Wow - ok, so this thread hasn't been closed yet. I have had it take over 7 business days for TL to respond.

[CuddlyDragon]

Wow - ok, so this thread hasn't been closed yet. I have had it take over 7 business days for TL to respond.

It really depends when your ticket is put in. After holidays it can take a bit for TL to catch up with the tickets. Many users get new devices for the holidays and the influx in tickets can be pretty insane. :P Also weekend support is limited.

[belbar22]

I was really lucky and got a response and my games restored within a few hours. However one of my forum friends said his took 6 days. Guess it depends on how long the queue is.

[cathymart11111]

Good luck... If I were holding my breath for a resolution to my problem I would be a goner. Not a happy camper here. Ugh. Enough said.