78story
01-23-14, 12:13 PM
Dear Team Lava,
Thank you for taking the time to read this letter. First I would like to tell you how much I love your games. I look forward to all the updates and enjoy spending my time decorating my bakery and restaurant. I like cooking all the new dishes and take pride in my places to the point of showing them off to my family and friends and even get them involved playing the game as well.
I recently spent a large number of gems on your prize boxes, and I can say that while I knew the risk before I made my purchases, I decide to take my chances anyway. I did come away with third and fourth place items and am left feeling not too terrible about the experience.
What I would like to do is offer a suggestion about your prize boxes. I spend real money buying your gems and would like to spend those gems on things that are well designed and appealing to the eye. I am sure you realize that the majority of your 4th place items aren't worth the ticket price of 24 gems, and when your customers open the box and get these prizes, we feel a bit ripped off. That makes some of us feel bad and most people wouldn't want to continue to open boxes if they are made to feel bad repeatedly.
All I am asking is that while your boxes cost 24 gems to open, is to make the items inside the box be valued at at least that of 24 gems. Remember, what people are really buying is nothing more than pixels. I have seen that you are capable of creating truly beautiful and inspiring items and would appreciate a little bit more effort in the items contained within them. If you would, it would definitely please your customers which would create loyalty and mean a better bottom line for you the creators. I know I would spend more gems on your boxes as I am sure many more people would too.
Thanks for listening and for your consideration.
Sincerely,
Ruth
Thank you for taking the time to read this letter. First I would like to tell you how much I love your games. I look forward to all the updates and enjoy spending my time decorating my bakery and restaurant. I like cooking all the new dishes and take pride in my places to the point of showing them off to my family and friends and even get them involved playing the game as well.
I recently spent a large number of gems on your prize boxes, and I can say that while I knew the risk before I made my purchases, I decide to take my chances anyway. I did come away with third and fourth place items and am left feeling not too terrible about the experience.
What I would like to do is offer a suggestion about your prize boxes. I spend real money buying your gems and would like to spend those gems on things that are well designed and appealing to the eye. I am sure you realize that the majority of your 4th place items aren't worth the ticket price of 24 gems, and when your customers open the box and get these prizes, we feel a bit ripped off. That makes some of us feel bad and most people wouldn't want to continue to open boxes if they are made to feel bad repeatedly.
All I am asking is that while your boxes cost 24 gems to open, is to make the items inside the box be valued at at least that of 24 gems. Remember, what people are really buying is nothing more than pixels. I have seen that you are capable of creating truly beautiful and inspiring items and would appreciate a little bit more effort in the items contained within them. If you would, it would definitely please your customers which would create loyalty and mean a better bottom line for you the creators. I know I would spend more gems on your boxes as I am sure many more people would too.
Thanks for listening and for your consideration.
Sincerely,
Ruth