PDA

View Full Version : Cant access the 2nd case



FWMAN
12-07-13, 11:37 AM
I solved the first case but cant access the 2nd one because it tells me to wait as it is downloading. It's been downloading since yesterday. Plz fix this for me.

luke1100
12-08-13, 02:43 PM
I solved the first case but cant access the 2nd one because it tells me to wait as it is downloading. It's been downloading since yesterday. Plz fix this for me.
Have u tried force closing game and re opening.....that sometimes will fix things

FrozenTurtle
12-09-13, 12:51 PM
If force closing doesn't help, you might also try deleting and reinstalling the game. Your data is saved on our servers, so no need to worry about losing your progress. :)

ccyll
12-18-13, 12:33 AM
If force closing doesn't help, you might also try deleting and reinstalling the game. Your data is saved on our servers, so no need to worry about losing your progress. :)

doesn't work still...

sabbywabbys
12-24-13, 10:00 PM
Im trying to play case 2 but i cant get into the subway it keeps saying " downloading " but its taking awfully long.. Is it a glitch or is that normal?

sabbywabbys
12-24-13, 11:33 PM
Im trying to play case 2 but i cant get into the subway it keeps saying " downloading " but its taking awfully long.. Is it a glitch or is that normal?

Still having this issue. I tried to reinstall, now its "downloading " case 2.. It wont load. Tried force closing, resetting my phone, nothing. Its just stuck on the screen.

sabbywabbys
12-25-13, 12:05 AM
I tried all above having same issue not working.

MiniLaura
12-25-13, 09:18 AM
Still having this issue. I tried to reinstall, now its "downloading " case 2.. It wont load. Tried force closing, resetting my phone, nothing. Its just stuck on the screen.
Hmmm.... I just started this case today and haven't had problems with it. So that implies that the issue is not on TL's side. But I don't know what to tell you since you've done all the normal trouble-shooting steps.

I'll flag the problem over, but the TL staff is probably on vacation today so you'll probably have to wait until they are back at work for help.

redrockstar
12-25-13, 05:33 PM
Same. I was in the middle of this case but the third room location has been "downloading" for hours now. Force closed & reinstalled and nothing has changed other than me not being able to open the second case at all now because it's "downloading".

cghost2
12-25-13, 06:39 PM
Same. Please help

Bolts04
12-25-13, 08:27 PM
Same problem here.....stuck on "downloading". I did the uninstall/reinstall and it's still "downloading"

SeaJelly77
12-25-13, 08:30 PM
Yes, same issue for me as well. Force closed multiple times and then tried deleting/reinstalling and still stuck :/

coolssp
12-25-13, 08:31 PM
Hey, case 2 is not downloading 😒 need to solve case#3 to get more gems in castle story. Have deleted and reloaded a couple of times... Any help will be appreciated.

MiniLaura
12-26-13, 07:55 AM
For everyone who is having this problem, please report the following information:
1. Your device (please be as specific as possible)
2. What iOS you're running (check under settings-device)
3. Your game's version (this can be found on the bottom of the Help/FAQ page in the game)
4. If possible, a screenshot of the problem

rjloved
12-26-13, 09:45 AM
Same issue. I've tried the force close and the uninstall/reinstall Playing on an iPhone 4s iOS 7.0.2 game version 1.2.2

redrockstar
12-26-13, 10:29 AM
For everyone who is having this problem, please report the following information:
1. Your device (please be as specific as possible)
2. What iOS you're running (check under settings-device)
3. Your game's version (this can be found on the bottom of the Help/FAQ page in the game)
4. If possible, a screenshot of the problem

Iphone 5
Ios 7.0.4
1.2.2

FrozenTurtle
12-26-13, 11:32 AM
For anyone unable to download case 2, can you make sure you have an active connection? Mystery Crimes does support an offline mode, so you can continue to play when you don't have any internet access. You will need to connect to the internet in order to download any new scenes or additional content. Please let me know if this explains any troubles you were encountering.

redrockstar
12-26-13, 01:27 PM
Yup, I have an internet connection.

FrozenTurtle
12-26-13, 04:40 PM
Yup, I have an internet connection.

Thanks. We're checking this out now. Can you try switching between case 1 and 2 to see if that will prompt it to download?

redrockstar
12-26-13, 06:54 PM
Thanks. We're checking this out now. Can you try switching between case 1 and 2 to see if that will prompt it to download?

Nothing changes. Case 2 is still locked even though it says 23% solved. "Downloading...please wait" is covering the "play" button and the cover for case 2 is the crime scene tape as if I was never in there (as stated earlier, I was but now I'm locked out completely from case 2).

denizey
12-26-13, 07:02 PM
Ditto.

iPad 2
iOS 7.0.4
Mystery 1.2.2

11843

Sprout45
12-26-13, 08:12 PM
I am having the same issue. Using an iPhone 5, software 7.0.4, game version is 1.2.2. I have tried uninstalling and reinstalling, force close, and double checked internet connection. I can play the first case but the 2nd says downloading. Sprout45

sabbywabbys
12-26-13, 08:13 PM
Iphone 4s
ios 7.0.4
Version 1.2.2

Kazullie
12-26-13, 08:22 PM
I'm having the same problem. iPod touch 5 iOS 7.0.4 game version 1.2.2

FrogsyLu
12-26-13, 11:55 PM
Im still having the downloading problems at case #2!! Using iPhone 5S with iOS 7.0.4 last game version 1.2.2

gannag1
12-27-13, 05:02 AM
iPhone 4S
7.0.4
1.2.2

Rockinkitten
12-27-13, 06:17 AM
Third room not loading for me either.

ddane82
12-27-13, 07:06 PM
Having the same problem as well. Annoying. Def a TL issue and not individual. Please fix.

dancingsnickerdoodle
12-27-13, 07:14 PM
I just got to the 2nd case & same thing....."Downloading". IOS version 1.2.2
I closed & deleted/reinstalled and still nothing. All other TL games running fine.

weezuz
12-27-13, 11:32 PM
Mine says the same, I completed the first case and am now up to the second case and it's been on downloading for 2 days now

iPhone 5
iOS version 7.0.4
Game version 1.2.2

sabbywabbys
12-27-13, 11:47 PM
Can someone plz do something about this?! Were on a timer here!!

dancingsnickerdoodle
12-28-13, 11:55 AM
Case 2 is still frozen on "Downloading". When I got to case 2 the energy level increased. To kill time I decided to go back & play some of the "find the objects" in case 1. The problem with that is it sucks down the new energy, but because case 2 is frozen, the energy level is not increasing anymore.
I just used up my new case 2 energy level while waiting for the downloading problem to be fixed.
I've deleted & reinstalled 6 times and still I get the "downloading" bug.

kooky panda
12-28-13, 02:29 PM
Mine downloaded without any issues. (Iphone 5s -7.0.4)

Try going under your device settings-safari - and clear out cookies and data, then restart your device.

weezuz
12-28-13, 03:20 PM
Nope clearing cookies and data didn't work, I've even deleted and reinstalled the game countless times and it still doesn't work, it's been "downloading" for 3 days now and still won't work

FrozenTurtle
12-28-13, 03:57 PM
Sorry for the issues with downloading Case #2. We're trying to figure out the cause and why this issue is only affecting certain players.

dancingsnickerdoodle
12-28-13, 04:39 PM
I cleared cookies & data then deleted & reinstalled.....still not working.
Case 2 crime scene is still locked & message still says downloading
I'm using IOS

sneeze042
12-28-13, 07:30 PM
I had this problem as well on my ipad. Then I closed it and when i reopened it the game had reset and i lost all if my progress.

mbcoby77
12-28-13, 08:03 PM
Also having issues with case 2 downloading and nothing happening

sabbywabbys
12-28-13, 11:30 PM
Mine downloaded without any issues. (Iphone 5s -7.0.4)

Try going under your device settings-safari - and clear out cookies and data, then restart your device.

Didnt work for me either

mera454
12-29-13, 05:30 AM
I also can't download case 2. Tried deleting and reinstalling the app and lost all of my progress in case 1, reworked it and still can't open case 2. (Iphone 5S, 7.0.4, app version 1.2.2)

Kabous1234
12-29-13, 09:34 AM
I have the same problem. Case two won't load. Did all the steps above to no avail.

MiniLaura
12-29-13, 12:56 PM
To help solve this problem, please be sure to list your device and your iOS.

Also check to make sure you are running the lastest version of the game, which is 1.2.2

cloghane
12-29-13, 03:54 PM
I have had the same issue.

dancingsnickerdoodle
12-29-13, 04:01 PM
I'm on iPad 1.2.2
Still frozen on the Downloading screen (Case 2 locked) Forced closed, deleted/reinstalled for the 9th time.

suttonsbay
12-29-13, 09:03 PM
I'm using an iphone 4, iOS 7.0.4., game version 1.2.2. I've deleted & reinstalled the game several times as well as shut down/restarted my device. Game is stuck downloading case #2.

sabbywabbys
12-29-13, 11:58 PM
Iphone 4s
ios 7.0.4
Version 1.2.2

Incase no one saw this which ive already posted 3 days ago and still facing the same issue here it is again.

mera454
12-30-13, 04:53 AM
Despite case 2 being locked, I am getting push notifications telling me that I have a case to solve (case 1 says 100% complete). Not sure if this info helps.

1seeker
12-30-13, 06:20 AM
iPhone 5c
iOS 7.0.4
Version 1.2.2

Is there no solution after all this days?

Kabous1234
12-30-13, 10:44 AM
I'm on iPhone 5, iOS 7.0.4 , game version 1.2.2. Please solve this now. We are waiting for the folks at TL's to get back and fix it......

diehardpat
12-30-13, 05:13 PM
Same here case 2 downloading 2 days now

mera454
12-31-13, 07:08 AM
I just closed out the app and restarted and case 2 came up. Hope it works for everyone now! Thanks, TL!

sunnidaiz
12-31-13, 07:20 AM
Same. Please help! I tried restarting, reinstalling, everything. Nothing works, still downloading and has been for three days lol.

ddane82
12-31-13, 07:24 AM
This game sucks! It's been stuck Downloadig Case 2 for almost a week. Can't understand why you guys haven't fixed the glitch for everyone instead of just those effected. Hate that I have to give this game a bad review, cause it really was fun but no one else should download it until you guys get this issue fixed.

071957
12-31-13, 10:49 AM
Same thing is happening to me, I wrote for help but all they said they have limited help durning holiday and try to see if any forum could help

MiniLaura
12-31-13, 12:23 PM
TL is working on this problem as stated here:

Sorry for the issues with downloading Case #2. We're trying to figure out the cause and why this issue is only affecting certain players.

MiniLaura
12-31-13, 12:23 PM
Can't understand why you guys haven't fixed the glitch for everyone instead of just those effected.

Actually, they are trying to fix the glitch ONLY for those affected. Those who aren't affected don't need anything fixed.

dancingsnickerdoodle
12-31-13, 01:44 PM
I'm still frozen on the downloading screen.
Only one thing left to do, go out & celebrate New Years Eve....Hope everyone has a fun & safe evening
See you in 2014 :)

hounds66
12-31-13, 07:16 PM
Iphone 4s 7.0.4,
Same peoblem have 26% of 2nd case solved, case is locked, says downloading but it isn't.

hounds66
12-31-13, 07:28 PM
NVM i used up energy in case 1 ( already solved) when i exuted case 1 case 2 was open

MiniLaura
12-31-13, 08:12 PM
Thanks. We're checking this out now. Can you try switching between case 1 and 2 to see if that will prompt it to download?


NVM i used up energy in case 1 ( already solved) when i exited case 1, case 2 was open

TL suggested switching from case 1 to case 2, and hounds66 reported that it worked for him/her.
Has anyone else tried this trouble-shooting step?

sabbywabbys
12-31-13, 10:11 PM
Still doesnt work.

dancingsnickerdoodle
12-31-13, 10:51 PM
Nope...I switched from case 1 to case 2 & still frozen. Went back & played case 1 (used up energy which is not being replenished) then switched to case 2 & still nothing.....day 4 & still downloading.
Think I might just give up on this one.

cloghane
01-01-14, 01:45 PM
Still doesn't work - any progress?

IPad 4th gen model md510LL/A
IOS 7.0.4
Game version 1.2.2

sabbywabbys
01-02-14, 02:51 AM
Everyone i believe i found the problem! There is nothing wrong with the game. The root of the problem would be with your internet connection! U need to have patience. My husband discoverrd if you actually wait, it will work. I tried it and it worked for me. We dont have high speed internet but it actually is downloading. Took me 10 minutes to get in but i did. U cant leave the app though u have to keep it open and just wait. Hope this helps. Good luck everyone.



P.S. Before trying this make sure u force close and re open. Do not let the screen go black either. Just wait and it will eventually load.

arch786
01-02-14, 11:59 AM
Same problem here! I think it may have even started with the first case for me. It will pop up with a new scene but say "DOWNLOADING... PLEASE WAIT" if I click it. The first time it only lasted a few minutes. The next time it took much longer (I restarted the game, turned my phone off/on, etc.) and it still took several hours. I think this scene has been "downloading" since yesterday. I cannot progress in the case until I search the new scene; meanwhile my energy is maxed out. I could search the existing scene over and over again but that isn't much fun ;)

sabbywabbys
01-02-14, 01:21 PM
It doesnt work if u dont keep the app open it will stop downloading

vanitee878
01-02-14, 02:20 PM
I was able to get in thanks to your post. I believe my Internet connection was the problem. I deleted the app, restarted my phone, re-installed the app, and switched to the 3G on my iphone and let the game stay open and after a couple of minutes it downloaded and I am in case 2. Thanks!

MiniLaura
01-02-14, 05:19 PM
Okay, so anyone who is having this problem: Go into the game, start downloading the scene and WAIT. Do not exit the game, do not turn off your device, just wait.

Wait 10 or 15 minutes.

if you don't want to wait as long, make sure you are downloading through a fast WiFi connection or through 4G.

FrozenTurtle
01-03-14, 10:40 AM
Thanks for your patience, everyone! We're still trying to figure out the cause of the issue.

dancingsnickerdoodle
01-03-14, 03:14 PM
Everyone i believe i found the problem! There is nothing wrong with the game. The root of the problem would be with your internet connection! U need to have patience. My husband discoverrd if you actually wait, it will work. I tried it and it worked for me. We dont have high speed internet but it actually is downloading. Took me 10 minutes to get in but i did. U cant leave the app though u have to keep it open and just wait. Hope this helps. Good luck everyone.


Thank you sooooo much. Please tell hubby he is greatly appreciated!
After carefully babysitting the screen for 40 minutes, I walked into the kitchen only to come back to see the screen black....ugh!
Re started & after 20 minutes finally had case 2 open.

esperia77
01-03-14, 07:56 PM
TL suggested switching from case 1 to case 2, and hounds66 reported that it worked for him/her.
Has anyone else tried this trouble-shooting step?

Yes. I did it with no avail.
My iOS is updated to 7.0.4 version.
I'm trying to install the 1.2.2 version of the game.
I've already restarded my device twice and disinstalled and reinstalled the game.
The problem remains: Case No. 1 is solved; case No. 2 is not accessible. It is permanently downloding, but nothing changes.

Sjb4019
01-03-14, 08:58 PM
My case 2 not loading read others posts had ready restarted closed program restarted phone, deleted and reinstalled mine has been trying to load for 3 days saying I wasn't connected to the internet which I am

dancingsnickerdoodle
01-04-14, 12:54 AM
See post # 64 by Sabbywabby.

I was frozen on the "downloading" screen for a week.
Then I read the post by Sabbywabby. Leave the "downloading" screen open....don't exit the game or let the screen go black.
Mine took about 20 minutes to "load"

Good Luck

ducktowne
01-04-14, 03:36 AM
I'm having the same issue, and blaming it on the players' internet is not helpful. Any game that requires you to leave the app fully open with the device unlocked for an indeterminate amount of time to get a single level downloaded has a problem somewhere else. It's more than enough to make people stop playing the game. And, for the record, I left mine open and unlocked overnight and still failed to download the case (and yes, I have high-speed internet access).

iPad with iOS 7.0.4
Game version 1.2.2

I've done every step mentioned in the forums, and none of it works.

barbiedoll1965
01-04-14, 09:45 AM
I have done the same! I'm very disappointed. Guess I will leave the game. Storm 8 doesn't seem to respond promptly or in a timely matter.

lgoff23
01-05-14, 02:39 AM
Case 2 has been downloading for 5 days! What on earth is going on!?? And no! It's not my internet connection and yrs I have deleted the app and downloaded it again! Please fix this!

kooky panda
01-07-14, 11:29 AM
The downloading scenes issue should be fixed with the next version update.
You an try a workaround until then:

Delete and redownload the game and leave the game (open) active for 10-15 minutes (this includes not allowing the screen to auto lock).

solid8855
01-08-14, 03:54 PM
Same problem with case 2 being stuck at the download, have tried all the steps. Help please : (