Missing Gems

[cakebaby75]

So upset, 33 gems have vanished from my account and money as well. I didn't buy anything, I have checked, I made no accidental purchases. They have just gone! I'm getting absolutely fed up with this game :(

[angelmama24]

I bought an extra gingerbread dressing room on Monday and put it in storage. Tuesday it was gone.

[cakebaby75]

:( have you had any response from TL? It doesn't make sense that 33 gems just disappear for no reason. I had an email to say that they were busy and would get back to me. Is there any way I can check my purchase history?

[angelmama24]

No reply yet. But how can I prove that I bought it? We need to be able to track our purchase history.

[kooky panda]

So upset, 33 gems have vanished from my account and money as well. I didn't buy anything, I have checked, I made no accidental purchases. They have just gone! I'm getting absolutely fed up with this game :(

I am sorry you are missing gems, please send an email to support@teamlava.com so an agent can check your game.


I bought an extra gingerbread dressing room on Monday and put it in storage. Tuesday it was gone.

Try restarting your device. If the dressing room is still missing send an email to support.
Support does keep track of all purchases and sold items.