Small question about lost game vs support

[000gargoil000]

I need to ask you, i'm trying to get my other game back on the phone.
Don't have ? password so i wrote to support.
What is your experience? How long does it take to get ? reply?
It's been closer to a week and i miss my game a LOT. :)
(i'd: 111garg111 )

I know, i sound like a kid "are we there yet?"

[nmishii]

I've had support transfer my games twice. The first time it took a half hour and the secon time an hour. That was the time to transfer the games, the first reply was sooner.

Check your our spam folder. Or check the ticket status at support.teamlava.com.

[nmishii]

Forgot to mention that with the 4 day holiday weekend you won't get a response until Monday at the earliest

[000gargoil000]

Thx for fast reply.
You're right, the holiday...
Don't have it here so forgot about it.
Thx again sir.

[kbrown0410]

Not to mention all the emails they will have received due to the crashes easrlier this week. I wrote to them on Tuesday and still waiting for a reply

[kooky panda]

00gargoil000- It can take 3-5 business days for an agent to respond to your email. Thursday/Friday was a US holiday.
There is limited staff working on weekends and holidays.

An agent should be responding soon!

Note: When get your games back, be sure and set up a password for your storm ID.