Firemocha help plz my game reset to Lv 1

[lorearv]

Sorry my game just reset again to Lv 1 and this time it did not go back to normal like last time I posted a thread about the same problem. I already email support a few hours but they take too long to reply plz help me get my game back my shield was about to go off when it happen

[FrozenTurtle]

Sorry about this! Can you please PM me the Support ID you currently see in your game? You can find this in the Settings >> Help/FAQ menu.