What?

[rick1958]

Upgraded iPad to iOS7, all went well UNTIL I restarted CS.....all my data and status LOST. Any ideas?

[081702]

If you have a storm8 game try to see if you can add your info there and add your account to your device again. If not possible, email support and they will put everything back for you. Support@teamlava.com

[Oliver118]

Upgraded iPad to iOS7, all went well UNTIL I restarted CS.....all my data and status LOST. Any ideas?

Oh my goodness! How did that happen, rick?!

[rick1958]

Oh my goodness! How did that happen, rick?!
NO idea but had the same problem with another game. ALL my other apps were fine.....

[rick1958]

If you have a storm8 game try to see if you can add your info there and add your account to your device again. If not possible, email support and they will put everything back for you. Support@teamlava.com
I also have World War (Storm 8) and used it's "transfer" ability to restore (even though I was NOT transferring) but there's nothing like that in CS. I think I'll try a couple of things and then get with TeamLave. Thanks.

[MiniLaura]

Upgraded iPad to iOS7, all went well UNTIL I restarted CS.....all my data and status LOST. Any ideas?

Did you reset your device when you upgraded? See the note in the first post of this thread (http://forums.storm8.com/showthread.php?58689-Games-Compatible-with-iOS-7). If you did, you will need to email support@teamlava.com to have them restore your account using your Storm8 ID.

[rick1958]

Did you reset your device when you upgraded? See the note in the first post of this thread (http://forums.storm8.com/showthread.php?58689-Games-Compatible-with-iOS-7). If you did, you will need to email support@teamlava.com to have them restore your account using your Storm8 ID.

Yes, I HAD to reset THIS particular device (other two upgraded fine) so I've sent data to support.....now just wait.... ;)

[mamareader02]

Yes, I HAD to reset THIS particular device (other two upgraded fine) so I've sent data to support.....now just wait.... ;)

Feel horrible for you,always terrified those updates will mess up my stuff

[MiniLaura]

Yes, I HAD to reset THIS particular device (other two upgraded fine) so I've sent data to support.....now just wait.... ;)
I'm not accusing you of doing anything wrong. I was just saying that what happened to you was expected if you reset the device.

I'm getting ready to update my iPad, and your post has made me worried.

[vednir]

I think unless you're dying for iOS 7 there's no need to rush to updating. This happens every time there's an OS update. At least some of my apps break.

[PikaSquirrel]

Please write in a ticket to support@teamlava.com

If you already have, please PM me your ticket number. Thank you.

[rick1958]

Please write in a ticket to support@teamlava.com

If you already have, please PM me your ticket number. Thank you.

PM Sent. Thanks.

[rick1958]

I'm not accusing you of doing anything wrong. I was just saying that what happened to you was expected if you reset the device.

I'm getting ready to update my iPad, and your post has made me worried.

Don't worry, I DIDN'T take it as an accusation I just emphasized I had to because, of my three devices, this is the ONLY that gave me trouble. I got stuck AFTER the upgrade reboot (following the install), but before the new main screen. I got the "old" screen to activate using iTunes (the one with the USB cable) and when I hooked up to my iMac, the only option iTunes gave me was to RESET and RESTORE :(

At least for these games, I would make sure you have what you need to get them reset. BTW, restoring my iCloud back went without a hitch.

[rick1958]

Feel horrible for you,always terrified those updates will mess up my stuff
Thanks. I'm sure my neighbors are wondering why I'm not collecting hearts (they are used to seeing me DAILY)!! LOL

[CottageRose]

I updated to iOS 7, because people at the office ask me when they have an Apple question - so I needed to get up to speed fast. I lucked out and had no real problems. :)

[rick1958]

I updated to iOS 7, because people at the office ask me when they have an Apple question - so I needed to get up to speed fast. I lucked out and had no real problems. :)

I hear you! It's like being free (local) tech support! My son works for Apple (Senior iOS Tech Support Tech) and even he calls every now and then for "support" (though not as much as before he worked for them) LOL.

[CottageRose]

I hear you! It's like being free (local) tech support! My son works for Apple (Senior iOS Tech Support Tech) and even he calls every now and then for "support" (though not as much as before he worked for them) LOL.

Absolutely! We're an IT department for a large organization, but it's all mainframe, Linux and Windows. So I am the unofficial Apple "go to" person, aka the Apple Princess. lol Some day, I may win the lottery and visit 1 Infinity Loop - until then, I read obscure tech sites and enjoy my personal Apple kingdom. :D

[rick1958]

Absolutely! We're an IT department for a large organization, but it's all mainframe, Linux and Windows. So I am the unofficial Apple "go to" person, aka the Apple Princess. lol Some day, I may win the lottery and visit 1 Infinity Loop - until then, I read obscure tech sites and enjoy my personal Apple kingdom. :D

Lucky you! I have NOTHING to do with IT. My tech "roots" come from building computer back in the day when 16 MB (not GB) of RAM cost about $600 and anything above a 20MB hard drive was considered a rarity! I "moved on" to Apple about 6 years ago and, since I knew nobody with the expertise, I had to gain it myself.

[kooky panda]

Hey guys, please keep your posts on topic.
You can continue your personal conversations via Private messaging from your profile.

Thanks!

[maz3girl]

The trick to transfer your saved game by using the Mobsters app worked like a charm for me (my game is on my iPad but daughter has a game on my iPhone which was lost in the upgrade).

Sidenote: IOS7 is amazing, truly worth the upgrade. :)