I miss playing. Need help on getting in my account

[tempa414]

Hi Everyone,
How is everyone doing?
My kindle broke. I have a new one. I setup the temporary id. This tempa414 is the temporary one.
Still haven't heard anything back.
Ilovetodesign is my storm 8 id.


I play the Halloween edition of Bakery Story
and Restaurant Story.
I would like to play some of the others too.

Thank you for all help,
Amy

[cherryberry9]

Did you email team lava?

[081702]

If they haven't replied yet, go to the updates and announcement thread and see the thread on transferring the games to your new device.

It will take just a few minutes to do it yourself. Hope it helps you!

[kooky panda]

Hi Everyone,
How is everyone doing?
My kindle broke. I have a new one. I setup the temporary id. This tempa414 is the temporary one.
Still haven't heard anything back.
Ilovetodesign is my storm 8 id.


I play the Halloween edition of Bakery Story
and Restaurant Story.
I would like to play some of the others too.

Thank you for all help,
Amy
If you sent an email to support@teamlava.com and it has been over 5 business days, respond back to the automatic email you received from them that has your ticket number on it, to check on the status.

[tempa414]

Hi Everyone,
Thank you for the help.
Just checked and the automated email from them was dated back in April.
My sister who is trying to help me with this,
tried last week logged into my email and wrote. Haven't heard back yet.

While waiting is there anyway to view my bakery from the temporary account?
I tried going to the Social tab where it has the list of some in community and then a lot of No Name bakeries.

Thank you so much,
Amy

[tempa414]

Just noticed something when going back to the forum
on "updates & announcements" it has things to do on the old device.
I don't have it because the battery is dead so was sent back to Amazon.
But right before the battery died I could see everything. Even pictured I took of some of my favorite bakery and restaurant
designs, showed up just fine.

[kooky panda]

Hi Everyone,
Thank you for the help.
Just checked and the automated email from them was dated back in April.
My sister who is trying to help me with this,
tried last week logged into my email and wrote. Haven't heard back yet.

While waiting is there anyway to view my bakery from the temporary account?
I tried going to the Social tab where it has the list of some in community and then a lot of No Name bakeries.

Thank you so much,
Amy
Reply back to this automatic email and provide any information that they asked for and tell them your transfer was never completed and you still need assistance.

[tempa414]

Hi everyone,
I just tried going to check on the ticket status and not sure how to sign in.
It has a list of options to login with twitter, facebook or google.
Then has a place to put email address and a password.
Not sure what password they want or email.
I tried my hotmail and put the password for my email.
But doesn't seem to work.
So, I have no idea what to do.

Thanks for all the help,
-Amy

[nmishii]

Hi Everyone,
Thank you for the help.
Just checked and the automated email from them was dated back in April.
My sister who is trying to help me with this,
tried last week logged into my email and wrote. Haven't heard back yet.

While waiting is there anyway to view my bakery from the temporary account?
I tried going to the Social tab where it has the list of some in community and then a lot of No Name bakeries.

Thank you so much,
Amy

Invite your original storm8 id, ilovetodesign, to be your neighbor. Then from the invite list you can visit your old bakery.

[nmishii]

Hi everyone,
I just tried going to check on the ticket status and not sure how to sign in.
It has a list of options to login with twitter, facebook or google.
Then has a place to put email address and a password.
Not sure what password they want or email.
I tried my hotmail and put the password for my email.
But doesn't seem to work.
So, I have no idea what to do.

Thanks for all the help,
-Amy

You'll want to use the email account that you used t send in your ticket. Maybe try "forgot your password" and see if it'll tell you you don't have an account and ask you if you want to create one. I tried it just now, but am being blocked by a filter at work.

When I first went to the support site, I had to create an account, but the interface has changed. It used to be pretty obvious.

[telma3003]

Hi, i forgot my login and password. My nick in fashion story is pontochik but i cant login.

[kooky panda]

Hi, i forgot my login and password. My nick in fashion story is pontochik but i cant login.

You will need to send an email to support@teamlava.com for assistance in recovering your storm ID and password.

[packin43]

Hi there, do you remember your password? If so you don't need TL to help transfer your game to your new device. Did you use the "contact us" link in the "Help/FAQ" button (from MAIN)? Good luck.