I'm not getting gems

[Helma1978]

I'm not getting my gems, for example when i reached lvl3 from the promdress the pop-up said received a gem but my gems stand stil on 4, how to fix this? Im playing on the latest Android version.

[ButterPanda]

Sorry to hear about this. For this type of issue please contact our customer support at support@teamlava.com.

[Disel8]

Im sure you only get gems when you reach level 2 and level 4?