Level 306 - problem with portals and matching

[aileeniweeni]

Here is a pic of Level 306 at the start of level:
http://i1364.photobucket.com/albums/r738/aileeniweeni/ce0068a4-0eb5-4546-84a8-f1275391f329_zps23438372.jpg

and then after ****ing snakes that are around the portals:
http://i1364.photobucket.com/albums/r738/aileeniweeni/18c15c12-0180-4116-bd09-fe45a39d05b9_zps66c403fc.jpg

so the problem is that eventually the spaces around the portals become exposed as the snake heads are gotten rid of. but the board doesn't recognize that you can't exchange the jewels that are on top & under a portal. you can move jewels that are to the sides of a portal. so in this above example, it's showing that i can make a match with the red snake head, but the portal is blocking the middle red jewel from being able to move up and make a match. usually if there are no matches, the board will reshuffle. but it doesn't reshuffle and i can't make any matches, so the time just runs out. i played another round where there weren't any matches at all and the board reshuffled. and then i eventually ran into the same problem again. there are also 2 other possible apparent matches on the left side of the board, but they are also around portals, and i was unable to move those jewels too. (3-red jewels and 3-aqua jewels)

[FrozenTurtle]

Thanks for the report! There should actually be a wall there to prevent you from swapping. Our team is working to fix it now.

[aileeniweeni]

Great thanks! There is another level where I experienced it, but I was able to pass it without the portals getting in my way too much.

Level 304:

http://i1364.photobucket.com/albums/r738/aileeniweeni/9d73bb71-335f-4572-ab39-181ec90eecc5_zpsb513b268.jpg

so in this picture i was trying to combine the red bomb & red blaster, but I couldn't because of the portal.

edit: there are plenty of other matches to be made in this particular picture, so it doesn't require a reshuffle. but i'm just pointing out that there's no wall there either, so not sure if that will affect the matching/reshuffle in this level too.

[aileeniweeni]

yay! i checked both levels 304 and 306 and they now have walls under the portals. My level 306 rounds went smoothly (even though i haven't passed it yet..lol). thanks again!

[FrozenTurtle]

We also found the issue in a few other Portal levels and fixed them there as well. Please let me know if you encounter any additional levels with this issue. :)

[aileeniweeni]

Yes I remember having this problem in other levels with portals, but it never affected my gameplay until now. I couldn't remember those levels though, but I'll be sure to report back if i come across any.

Also here are the boosts offered for level 306:

http://i1364.photobucket.com/albums/r738/aileeniweeni/77aaac0a-63e1-42d9-a192-d40e4b6211f8_zps5a352726.jpg

looks like the boost that releases a restricted jewel is being offered, but there are no restricted jewels in this level.

[FrozenTurtle]

Yes I remember having this problem in other levels with portals, but it never affected my gameplay until now. I couldn't remember those levels though, but I'll be sure to report back if i come across any.

Also here are the boosts offered for level 306:

http://i1364.photobucket.com/albums/r738/aileeniweeni/77aaac0a-63e1-42d9-a192-d40e4b6211f8_zps5a352726.jpg

looks like the boost that releases a restricted jewel is being offered, but there are no restricted jewels in this level.

This will be fixed soon. Thanks! :)

[FrozenTurtle]

This is fixed! It should be replaced with the Boost to remove a Snake's Head.