Help - I completed a collection no Jack Russell

[alvipets]

Hi completed a collection and it offered me the jack Russell and said collect now. I said yes but it never appeared. When I look at collections it says its done.
Anyone know how I can get it? Thanks

[sparklegirly]

look in storage

[alvipets]

look in storage

Thank you!

[heti67]

I completed my jack Russell family and now there not there like they just vanished???

[lynnloon]

I have looked in storage and no jack Russell any ideas?

[sparklegirly]

UM make sure you're playing the most recent version. Check your phone for a software update. Uninstall and re-install game. that's about as much as I know. I've never had problems like that.