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yassamann
05-15-13, 03:48 AM
Today when I was updating my farm, sunddenly storage icon actived and I stored so many items . After that it vanished . I can't find my items . help me pls:confused:

maguar
05-15-13, 04:18 AM
Go to your menu, click on the storage then scroll through till you find the item, click on it and place it in your island.

kwhales
05-15-13, 04:31 AM
Today when I was updating my farm, sunddenly storage icon actived and I stored so many items . After that it vanished . I can't find my items . help me pls:confused:

Do you mean the storage icon disappeared? If so, restart your device. See if that brings it back. If not you may have to deleted the game and reinstall it ( don't worry your progress will be saved). If that still doesn't work, email TL support for help. I am assuming you are iOS.

yassamann
05-15-13, 11:21 AM
I could not find storage icon, when I move an item there are only rotate, cancel and place.Also when I open menu there is no option to reach storage.I reinstalled the game and it didn't work.After all I send an E-mail to support team and they didn't answer yet.By the way thank you for helping

kooky panda
05-15-13, 11:44 AM
Some items cannot be stored. To check your storage and what is in there, go to Menu at the bottom of your screen, the you will see the Storage button. Click that you will see all the items you have put in storage.

[S8] Elsa
05-15-13, 12:06 PM
Hi yassamann! Please let us know the names of the items you stored so we can look into this further for you.

yassamann
05-15-13, 12:45 PM
Hi yassamann! Please let us know the names of the items you stored so we can look into this further for you.


I stored some decorations, flags, castles and something like that .I know what items can be stored and played many games that use storage as well . but the problem is I can't reach the storage .I never had this option (storage) before in dragon story. not as an icon nor as an option. I never saw it in menu.If you want I can take a screenshot of my phone, you will get there is no storage. I encounter it just today . never see it before . I saw it's icon when I was upgrading a farm . it was weird because I was going to do another job and I didn't know there is something called storage in dragon story...but a box among another icons suddenly appeared.I was extremely happy that by storing items could have more places and one by one let my items go to it. then my connection had lost and when I back to the game there was no storage options to get my items back .that's it . I think it is cause by a bug in my application.I send an email to support and I'm waiting for their answer .
thank you everybody

yassamann
05-16-13, 04:07 AM
how much times take to response my e-mail ? support didn't answer yet:(

kwhales
05-16-13, 04:31 AM
how much times take to response my e-mail ? support didn't answer yet:(

At least 3 days. There are millions of players so I am sure they get tons of emails about all the games. So give them time.

yassamann
05-16-13, 04:38 AM
:) ok thank you

HenryLucky1
05-16-13, 07:08 AM
At least 3 days. There are millions of players so I am sure they get tons of emails about all the games. So give them time.

I got a response (real response!) in 10 minutes :)

yassamann
05-17-13, 02:36 AM
after waiting to much for support , I Googled my problem and find out this is android user's problem . we can't see album and storage . this is unfair . lucky Iphone members :(

yassamann
05-17-13, 03:02 AM
this is what I see :
http://oi43.tinypic.com/ogkpyf.jpg
http://oi42.tinypic.com/c52l0.jpg
http://oi43.tinypic.com/ogkpyf.jpg
http://oi42.tinypic.com/c52l0.jpg


this is what it should be :
http://www.gameteep.net/wp-content/uploads/2012/11/Dragon-Story-Update-1.2-Screenshot-Main-Menu.png
http://www.gameteep.net/wp-content/uploads/2012/11/Dragon-Story-Update-1.2-Screenshot-Main-Menu.png

kwhales
05-17-13, 04:07 AM
Wait, your android? I commented on post 3 that I and I think all of us were assuming you are iOS. Android does not have the storage option. Never had, so if you put stuff in storage that was definitely a gli tch and you definitely need TL supports help to get your stuff out of storage.

Be patient and TL will respond to you. Hopefully you will get your stuff back soon.

yassamann
05-17-13, 04:54 AM
poor android users :( I want to store items :( :(

yassamann
05-17-13, 05:01 AM
I commented on post 3 that I and I think all of us were assuming you are iOS


sorry kwhales, my English is so bad and I didn't get what you mean by "assuming" :D I ignored this word after I didn't get the meaning.

kooky panda
05-17-13, 06:05 AM
yassamann, I am sorry, but the storage option is currently only available for IOS devices.
You can continue you discussion on this not being available for andriod devices here. (http://forums.teamlava.com/showthread.php?49306-Feedback-Android-parity-discussion-Part-3&p=587567&viewfull=1#post587567)

[S8] Elsa
05-17-13, 11:41 AM
Hi yassamann,

Please send me a private message with the ticket number and the Storm8 ID that you gave in the ticket so we can help you unstore your items.