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View Full Version : Spent gems unintentionally; you need confirmation boxes



MyRedBud
05-09-13, 12:50 PM
I have a long-term illness that causes my hands to shake sometimes. When I was ordering items in Fashion Story and got to the last box, my hand twitched and BAM! Now I'm out 49 gems I worked hard to earn and save. There was no box asking for confirmation that I wanted to spend them. You have similar problems in all of your games except this is most blatantly easy to do without intent. The boxes that pop up asking if you want to hurry the order is another place I have spent more gems than I wish to tolerate. It also has no confirmation question, so the combination of lag and and accidental double-tap will spend anywhere from 1 to 20 gems in a blink. I at least want the 49 gems back even though it means giving back the slot.

[S8] Elsa
05-09-13, 03:12 PM
Sorry to hear about that! Please direct questions regarding your account to our Support team at support@teamlava.com. Please include your Storm8 ID and details of the issue. Thanks!