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View Full Version : My farm gone , Teamlava didn?t support (ticket #17233)



Unregistered
12-23-10, 12:18 AM
My farm have gone since on Fri 17-Dec ,then I contacted to teamlava support.
They replied to me on 20-Dec as details below. But still now haven't thing restore yet.
I asked team support again and again ,but hadn't reply from them.


Details of teamlava reply as below

Problem: My Farm go back to original place. (Farm Story) (ticket #17233)

TeamLava Support Indigo, Dec-20 11:36 (PST): Hi kaojao,
I apologize for this issue. Our engineers are aware of what happened and are taking steps to ensure that doesn't happen again in the future.
I have flagged your account to be restored back the way it was as of Friday, 12/17. This restoration should happen by tomorrow. To check if it's been restored, we recommend that you restart your device and the app.
If you have made any Gem purchases, they may not be reflected in your new Gem total. If this is the case, please send us a copy of your receipt and we will issue credits as appropriate. Again, we sincerely apologize for the inconvenience.
Yours,
TeamLava Support Indigo

Norman
12-23-10, 06:18 PM
My farm have gone since on Fri 17-Dec ,then I contacted to teamlava support.
They replied to me on 20-Dec as details below. But still now haven't thing restore yet.
I asked team support again and again ,but hadn't reply from them.


Details of teamlava reply as below

Problem: My Farm go back to original place. (Farm Story) (ticket #17233)

TeamLava Support Indigo, Dec-20 11:36 (PST): Hi kaojao,
I apologize for this issue. Our engineers are aware of what happened and are taking steps to ensure that doesn't happen again in the future.
I have flagged your account to be restored back the way it was as of Friday, 12/17. This restoration should happen by tomorrow. To check if it's been restored, we recommend that you restart your device and the app.
If you have made any Gem purchases, they may not be reflected in your new Gem total. If this is the case, please send us a copy of your receipt and we will issue credits as appropriate. Again, we sincerely apologize for the inconvenience.
Yours,
TeamLava Support Indigo

Has your account been restored?

Unregistered
12-23-10, 06:57 PM
Hi kaojao, sent you an invite :)