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View Full Version : HELP - new phone and lost all of Castle Story



alannamr
04-01-13, 02:00 PM
Can someone please help me? I had got to level 20 of Castle Story but today I had to have my phone replaced. It has now completely lost everything and re-started at level1. Anyone know how to get back to where I was? I do know my Storm8 id.

Thanks

kooky panda
04-01-13, 02:13 PM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games.

You can transfer yourself here a few threads

Transfer Information (http://forums.teamlava.com/showthread.php?42962-Have-a-new-device-Restore-your-original-account-here!)

Storm 8 Transfer (http://forums.teamlava.com/showthread.php?39878-Transferring-Teamlava-games-to-a-new-device)

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.

alannamr
04-01-13, 02:17 PM
Hi, thanks for this. I have set up a new Storm ID by accident! Can I delete and re-install?

kooky panda
04-01-13, 02:31 PM
Hi, thanks for this. I have set up a new Storm ID by accident! Can I delete and re-install?
I am sorry, but once you set up a new storm ID on the new device, you will not be able to transfer yourself.
You will need to send an email to support@teamlava.com so they can do the transfer .