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saeko0212
03-21-13, 09:00 PM
My Storm8 ID:saeko0212
My device type (iPod touch Gen 3, iPhone 4S, iPad 2, etc.)
My device OS (iOS 6.1.2.)
The issue:After the installation, no collection!Reinstall the several times still no!I installed the latest version 1.3!The installation file the same in another mobile phone have the collection!And the purchase of gold preferential nor!but other mobile phone have the purchase of gold preferential
http://b274.photo.store.qq.com/psb?/V115d1Zx3vrRIj/H9Q4s6AeMVJrD058FYbI5Os9vXxpjAW7VZkFtRh7Yio!/b/dKh0YKPjBgAA&bo=IAMVAgAAAAADABE!
saeko0212
03-21-13, 09:04 PM
My device type :iphone4!
saeko0212
03-21-13, 09:11 PM
The issue:After the installation, no collection(album)!Reinstall the several times still no!I installed the latest version 1.3!The installation file the same in another mobile phone have the collection!And the purchase of gold preferential nor!but other mobile phone have the purchase of gold preferential
kooky panda
03-22-13, 05:10 AM
Are you saying you do not have the album?

Are you having problems, buying gold?
saeko0212
03-22-13, 05:52 AM
Yes!
Do not have the album?
Now buying gold is OK!
kooky panda
03-22-13, 09:52 AM
My Storm8 ID:saeko0212
My device type (iPhone4 .)
My device OS (iOS 6.1.2.)
Version 1.3
The issue:There is no album in the menu!Reinstall the several times still no!I installed the latest version 1.3!The installation file the same in another mobile phone have the album!

What level are you ?
saeko0212
03-23-13, 12:55 AM
What level are you ?

Now 14 !
kooky panda
03-23-13, 07:36 AM
You should have the album at this level, you will need to send an email to support@teamlava.com to have them check your game.
saeko0212
03-23-13, 10:19 AM
You should have the album at this level, you will need to send an email to support@teamlava.com to have them check your game.
I have sent an e-mail the day before yesterday!But they did not reply!
kooky panda
03-23-13, 02:01 PM
I have sent an e-mail the day before yesterday!But they did not reply!
It can take 3-5 business days before a support agent responds. Make sure you add support to yoru safe sender list, so their return emails do not go to your spam folder.