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ginerp
03-07-13, 09:01 PM
I just had my game transferred to a new device and noticed that coins I earn are not posting correctly to my account. Here's an example. http:// http://www.imgur.com/5Bymg8L.jpeg
This was how I left my store.

http://www.imgur.com/5Bymg8L.jpeg

This is the message when I came back
http://www.imgur.com/2Etz3Bu.png

http:// http://www.imgur.com/2Etz3Bu.png

This is the new amount
http://www.imgur.com/7EKEpHw.jpeg

http:// http://www.imgur.com/7EKEpHw.jpeg

This is how it has been for two days. When I buy things, the amount is subtracted, but my total never increases except by a few dollars as I watch it. I also havent gotten any daily bonuses since the transfer.

RabidSugarGlider
03-08-13, 12:56 PM
Please try the following to see if it corrects this particular issue you are having. If not please submit a support ticket to support@teamlava.com with your Storm8 ID please.

-Try to force close or completely shutdown the application and restart it. Coins may re-appear or a re-sync to the server may need to happen
-Try to restart your device completely then restart the app.
-Clear your devices cache(you may need consult your device manual for this information or do a search online to see how to perform this action)
-Always make sure all other applications are closed and not running in the background. Having multiple applications open at one time may result in lagged gameplay or cause force closes/syncing errors.