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incrediblemachine
03-01-13, 02:06 PM
Playing the game on an android phone.
The game keeps crashing and resetting in the middle of a session, losing me energy each time. This happens almost every session, and it is making the game practically unplayable.

BadCobra
03-01-13, 02:07 PM
We are sorry to hear about your issue and we have a few questions for you in order to fully investigate this matter:

1) Have you tried resetting the game and/or the device?
2) Is this the Storm8 ID where you see the issue?
3) Does this occur on a particular level or at random?

incrediblemachine
03-01-13, 02:17 PM
Have tried resetting both the game and the device, as well as reinstalling.
It's actually my girlfriend who is experiencing this problem, so she is on a different Storm8ID. It occurs on every level, about 80-90% of the time.

BadCobra
03-01-13, 04:07 PM
Have your girlfriend give me her Support ID and the specifics of the problem (level, purchases made, when the game crashes) to support@Storm8.com. Sorry for the inconvenience.

incrediblemachine
03-01-13, 04:13 PM
Is the Support ID different from her Storm8ID?

incrediblemachine
03-02-13, 07:37 PM
I would like to know if this is a known issue with Samsung phones.

kooky panda
03-02-13, 07:58 PM
Is the Support ID different from her Storm8ID?


I would like to know if this is a known issue with Samsung phones.

Your girlfriends Storm ID.

Not sure if this is limited to Samsung, but you can ask support this question.

nmishii
03-02-13, 08:37 PM
I have a Samsung Galaxy SIII. I started playing when the goal came out - Friday? Thursday? I am on Level 28 and have not crashed yet.