Broken Hearts Club

[maguar]

Sometimes when you make changes to your store in can result in your customers becoming broken hearted.

DaojinWildfire has this to say about store layout:


When you changed up the layout of your boutique by adding changing rooms and mirrors, you may have reduced the pathway efficiency. I'll try to explain how this mechanic works so that you will understand, so please bear with me if it sounds confusing.

If you have inventory in your store, then a customer can do 2 things.

1. Go to a mirror
2. Go to a changing room

When a customer decides to do one of these tasks, they will reserve the mirror or changing room, which means that another NPC, even if they are closer, cannot access that mirror/room.

For example, there's an NPC near the top of the boutique and she decides to go to a changing room. The one she reserves happens to be at the very bottom of the store. Since this room has been reserved by the NPC, no one else can use it. And since the distance is really long, top of the store to bottom (not to mention complicated pathways with decorations), the travel time for this NPC would be long. This long travel/access time reduces the amount of NPCs that can access this room per min/hour. This decreased rate will result in lower sales.

To make your pathway and layout more efficient, try placing your changing rooms and mirrors closing to the center of the store, but with pathways in between.

Other things that can cause broken hearts include:

Blocking acess to the register
Having your register too close to the door (right next to it so the door opens on it)
Blocking acess to mirrors and dressing rooms
Not having enough mirrors and dressing rooms
Some times having dressing rooms against the wall

If you're experiencing broken hearts and you're not sure why, you can use this thread to ask for help. To make it easier for people to help you it would be great if you could post a photo. This thread (http://forums.teamlava.com/showthread.php?38891-How-to-Post-a-Picture) has information on posting photos. If you can't post a photo you can describe your layout or invite people to visit your store.

[cherryberry9]

Its confusing.

[sapphirecross]

When I started, I spent a ton of time watching the people walk around and how they shop. They seem to go to the nearest mirror or dressing room, unless another customer is walking to that one. So what I do is scatter mirrors and dressing rooms through the store near where the items are to buy, then have the registers near the door. They won't always use the closest register like they do with mirror/dressing room.

[sapphirecross]

Oh forgot to add - another thing that will always cause a broken heart is if you have a mirror or dressing room across from the register. Customers have to walk at least one square to buy something at a register. If they make a decision to buy and they are standing in the same square in front of the register, they always leave mad.

[jojopeanut]

When I started, I spent a ton of time watching the people walk around and how they shop. They seem to go to the nearest mirror or dressing room, unless another customer is walking to that one. So what I do is scatter mirrors and dressing rooms through the store near where the items are to buy, then have the registers near the door. They won't always use the closest register like they do with mirror/dressing room.

Exactly what I did and do when I remodel it's easier when your store is larger. Although I never had an issue with purple hearts. I look at the products in the area counters versus mirrors clothes versus dressing rooms. How many mirrors/dressing rooms are at acess in that general area.

[jojopeanut]

Hope this works and helps..LOL I can't believe I did this much work for this game. Trying hoping the attachment works I created on excel. Then converted to PDF file and then back to zip it. So it would be small enough file to upload.

[jojopeanut]

Anyway it's a simple graph if you will example of way to start boutique and pracitaly guarantee all pink hearts.

[Lenn_ann]

Hi

The thing is that when I played on iphone I had never changed nothing on my boutique and never got broken hearts at all (it's exactly the same as right now except the new earth display) but that doesn't change anything because now I've changed device which is android, I got those broken hearts pop up.

[Lenn_ann]

ok then I found the problem with android I can't have more than 3 displays to decorate my boutique whereas with IOS I could have more thx :)

[nky1111]

you can. it's just obstructing some place that they need open. it may be any place, not necessarily in their way. but it somehow affects their choice of paths and causes them to go crazy

[nky1111]

I have 5 displays. but there's a "cursed area" 1x2 squares near the middle of the northeast wall, where I can't place anything, or the whole shop goes broken hearted!))

[LoveLife1X]

I added mirrors and spaced out dressing rooms... no more broken hearts!!!! Thank you
Maybe now my items will sell

[supahmonkiee]

Please help. My customers are leaving angry after they have visited a mirror and/or and a dressing room. They leave angry when there is one person at the register. As soon as that person leaves another customer is happy but at the cost of others being angry. This was NOT happening yesterday. My clear to the register is free. Nothing around it at ALL. Please help. I tried restarting but still no good. I have an Android if that helps.

[jazoe]

I have the android version. I remodeled my shop and I am now seeing many broken hearts when customers look in the mirror or use a dressing room. My shop has clear paths to dressing rooms, registers and mirrors but it doesnt seem to matter. However my score is still 100 so is it really a big deal if there's many broken hearts since it isn't affecting my score? Also any ideas why this is even happening?

[Lenn_ann]

like nky1111 when I place display on the northeast corner wall they go crazy angry! I placed the cash counter there and it's all good :)

@jazoe : maybe you have some displays on the northeast corner like I had. Check it to see and if you have a picture it might help

[mergirl96]

In a different thread I posted yesterday I explained that I was having trouble with angry customers in my store. Someone suggested that maybe my cash registers were to far from the door. So I tried rearranging my store so that my customers would have better access to my cash registers, but they're still angry. What should I do?

[maguar]

Try moving your dressing rooms off the walls. I know that having the on the wall has caused issues for some people.

[t_to_the_max]

I have the android version. I remodeled my shop and I am now seeing many broken hearts when customers look in the mirror or use a dressing room. My shop has clear paths to dressing rooms, registers and mirrors but it doesnt seem to matter. However my score is still 100 so is it really a big deal if there's many broken hearts since it isn't affecting my score? Also any ideas why this is even happening?
Exactly the same thing here! I think we just earn less cash now. I dont mind this but I just dislike seeing these broken hearts!!

[mergirl96]

Try moving your dressing rooms off the walls. I know that having the on the wall has caused issues for some people.
Thanks so much ! I moved my dressing rooms and the problem was solved :-)

[maguar]

Thanks so much ! I moved my dressing rooms and the problem was solved :-)

Glad it worked :)

[LoveLife1X]

Those of you having problems with broken hearts and nothing is blocking... I was using the Earth Day version and having that problem. When i switched back to the plain version everything was fine. This happened after the last update.

[t_to_the_max]

I fixed my broken hearts by getting another register on the other side of my store and getting some extra dressing rooms as well.
My broken hearts are completely gone now and Im still using the Earth Day version!

[lad1783]

My pathways aren't blocked my problem is the customers going IN the changing room or TO the mirror and the leaving with a broken heart. What causes this? How do I fix it?

[andromedablack]

Maybe you need to have more registers in your store. I had the same problem with broken hearts, even though the costumers were a block away from the nearest dressing room or mirror they were leaving angry after going off the changing room or looking in the mirror, so I bought 2 more registers and all leave happy.

[lad1783]

Ty! I will try that and see what happens

[kangakiwi]

I had problems with broken hearts too. was still selling and happiness never went below 96 but didn't like not being able to sell properly. I changed the dressing rooms round a bit and added of a third register and found the placement of it was what finally ended the broken hearts. Seemed to be a combination of changes and I. just watched after each change to see if.it.had worked.

[jojopeanut]

I'm remodeling and took me a while to figure it out but if you have fully expanded my shop the customers get bugs up their back sides and broken herats if I don't have a door on my north wall at least I had 2 doors there foever, but I really want to change things I've had 2 doors for a long time now so I had to put one back on the NOrth wall just to make those cranky women happy again. SO I have one on the North wall and West wall. I tried cocktails but that didn't ease them up either..LOL

[StevenKevin]

whatever I do, those stupid little customers end up leaving with a broken heart - too bad for them, I have decided they had better go to a thrift shop if my chic boutique is too costly for them LOL

[glitterbabies]

I've noticed that there really seems to be no reason sometimes for the broken hearts. I just added more dressing rooms and mirrors and the first customer to use the new mirrors left with a broken heart.

[tracymay24]

so i am hoping this works but if someone has advice on how to make my shop work better then please go ahead

http://forums.storm8.com/attachment.php?attachmentid=8487&d=1373363023
8487

[mymummy789]

so i am hoping this works but if someone has advice on how to make my shop work better then please go ahead

http://forums.storm8.com/attachment.php?attachmentid=8487&d=1373363023
8487


are you on android or IOS? I found with my android account that I can't have displays around the edge of my shop as it caused broken hearts. You could also try putting some wall mirrors in?

[maguar]

so i am hoping this works but if someone has advice on how to make my shop work better then please go ahead

http://forums.storm8.com/attachment.php?attachmentid=8487&d=1373363023
8487


are you on android or IOS? I found with my android account that I can't have displays around the edge of my shop as it caused broken hearts. You could also try putting some wall mirrors in?

In additon to moving the dressing room off the wall, you should move the mirror that is in front of one of your dressing rooms and is blocking the door.

[sapphirecross]

Tracymay24,

Add the cheap 500 coin wall mirrors to any accessible wall spaces (nothing in front of the wall) - your customers need more mirrors. That's what the pics over their heads show. You might also consider remodeling temporarily and putting your counters together across from the mirrors and your racks together across from dressing rooms - they will spend less time walking to mirrors and dressing rooms so they don't tie up a mirror or dressing room as long.

From the time they decide to walk to a dressing room or mirror it is reserved for them, and no one else can use it - your pathing is adding extra time and keeping the mirrors and rooms busy longer than you want.

[sapphirecross]

I haven't noticed a problem with dressing rooms on walls Maguar? Is there a glitch or something for some people?

[maguar]

See the two black ones near the top if the store? By the look of it you've place a mirror in front of the door. I would have thought that that would stop people from being able to use that one.

[DeeDeeJay10]

Sapphirecross - you're a star! I'm a newbie & I was scratching my head over how to achieve maximum hearts; I've literally spent all day re-designing my place <doh>. It seems daft that you don't need mirrors with the changing rooms, lol, but if that's what they want?! ;0) Thank you so much to all of you. Feel free to look me up & add me :0D

[DeeDeeJay10]

Lenn_ann - I too found that they don't like anything in the northeast corner. A wall mounted mirror is acceptable but not a floor mounted mirror, lol. I tried it after seeing your post.

I have my changing rooms on the east wall (towards the south wall) &, so far - fingers crossed, my customers are happy.

I find it hilarious how picky our customers are! :0D Please feel free to add me folks.

[triztriz99]

Sometimes when you make changes to your store in can result in your customers becoming broken hearted.

DaojinWildfire has this to say about store layout:



Other things that can cause broken hearts include:

Blocking acess to the register
Having your register too close to the door (right next to it so the door opens on it)
Blocking acess to mirrors and dressing rooms
Not having enough mirrors and dressing rooms
Some times having dressing rooms against the wall

If you're experiencing broken hearts and you're not sure why, you can use this thread to ask for help. To make it easier for people to help you it would be great if you could post a photo. This thread (http://forums.teamlava.com/showthread.php?38891-How-to-Post-a-Picture) has information on posting photos. If you can't post a photo you can describe your layout or invite people to visit your store.

y with dressing rooms aginst the wall?

[triztriz99]

Try moving your dressing rooms off the walls. I know that having the on the wall has caused issues for some people.

what? how???

[nky1111]

somehow))) the bots need free space near the middle of the wall otherwise they all get lost

[triztriz99]

somehow))) the bots need free space near the middle of the wall otherwise they all get lost

???? what? so i guess its a glitch?

[nky1111]

but we have to live with it.. and the area that must be kept free also expands as you expand the boutique.. I already have 3 squares that I can't place any stuff on..

[nieblina_dc]

Crazy! I thought that my broken hearts were normal, that they added it to make it look real. I mean, i never went lower than 98 on my customer heart meter, none of my customers had broken hearts over not having enough mirrors or dressing rooms, or had any blocked pathways.
So when I read all this information, I was worried. I bought a second cash register, as someone had recommended that... helped a bit. But more than half were still leaving broken hear-ted. So I read that sometimes placement made the customers go crazy. I had a divider I got from the formal box next to one of my registers. I didn't think much of it. It didn't block pathways, didn't block the register. But I moved it... just to see what happens.
Lo and Behold! Apparently, my customers don't like the divider! Now I hardly have any broken hearts, and those that I do are because they are impatient about mirrors. And those are rare... like 1 out of 10 rare.

[nieblina_dc]

8966
So the above is a picture with my divider still in place. Not that big of a deal. The table on the side is accessible (customers buy things from there) and so is the cash register. It used to be the only cash register I had.
8967
So I took it off, just to experiment. Watched my customers for a few minutes, and almost no broken hearts! And those that did get broken hearts, were because they wanted to use the mirrors. I now stored my pretty, accidentally bought formal divider. I wonder how I can ever use it again? I like how it looked... sigh.

[MizCricket]

I now stored my pretty, accidentally bought formal divider. I wonder how I can ever use it again? I like how it looked... sigh.


Don't worry, you'll be able to use it in a different spot. They're weird about that wall on the right, but they'll be ok with it somewhere else.

[kklynne0812]

I agree with other player's observations about dressing rooms against the right wall. I had lots of mirrors, lots of rooms, lots of cash registers, nothing was blocked, there were pathways between the counters and racks, no cloths placed on the outside edges of the shop by the grass, nothing on either side of the main door... and STILL 50% broken hearts...

I moved one dressing room from the right wall (that was placed about halfway in the middle) into storage and haven't had a broken heart since. So, what to do with the right wall about half way through and on toward the grass? Cash Registers and Wall Mirrors work perfectly.

Here is my layout. No broken hearts guaranteed.

http://i177.photobucket.com/albums/w239/emilythestrange232/fashion_story-2013-07-31-06-45-55.png

[lolzillaz]

I've found;

- Customers only use dressing rooms when they select an item from the racks.
- Customers only use mirrors when they select an item off a table.

So... I put my racks next to my dressing rooms.
And... My mirrors next to my tables.

Example: 9266

No broken hearts for me! And the customer flow is efficient. :o

[triztriz99]

they get mad for no cashier? i would think they go with it for free. or just not go at all...

[lolzillaz]

I just put mine right next to the door since there leaving after they pay anyway.

[tatajojori]

Hello can you add me? to tell me what's wrong in my store since I moved a few decorations, hearts break ... I can not post a picture, thank you very much to the person who will help me : D

[curlydove]

What is the clothing to customer ratio? All of a sudden I have lots of broken hearts and its driving me nuts.

[pattypopo]

After many months of playing I suddenly started getting broken hearts. I removed the dressing room from upper right section as suggested from other players and was fixed.

[kooky panda]

To avoid having tons of stickies , a new Fashion Story Guide (http://forum.storm8.com/showthread.php?59842-Fashion-Game-Guide&p=757878&viewfull=1#post757878)has been created and this thread has been included.

[mergirl96]

I was just starting to do some christmas decorating and broken hearts started appearing. I have tried several different arrangements and nothing has worked. I have had broken hearts before, but I've managed to fix it. Now I can't, please help.

[MizCricket]

I was just starting to do some christmas decorating and broken hearts started appearing. I have tried several different arrangements and nothing has worked. I have had broken hearts before, but I've managed to fix it. Now I can't, please help.

It's probably all the stuff along the right wall. Try taking away the 3rd or 4th rack or one of the decor items.

[mergirl96]

It's probably all the stuff along the right wall. Try taking away the 3rd or 4th rack or one of the decor items.

Thanks so much! I think it worked ;)

[MizCricket]

Thanks so much! I think it worked ;)

Glad it helped! For some reason they hate too much stuff on that wall. :-)

[inkedgemini84]

☆maybe someone can help me with a related issue... my shop usually stays at about an 88-100... without changing anything twice now it has dropped down to about a 30-40 for a day or so then goes back up... what's going on there lol??? ☆

[MizCricket]

☆maybe someone can help me with a related issue... my shop usually stays at about an 88-100... without changing anything twice now it has dropped down to about a 30-40 for a day or so then goes back up... what's going on there lol??? ☆

Can you post a pic of your place? When you drop down is your clothing stock low? I'm not sure I've seen that problem before. Very unusual!

[inkedgemini84]

1163511635

[inkedgemini84]

☆did the pic show up? not sure lol...☆

[MizCricket]

☆did the pic show up? not sure lol...☆

It showed up. You have a lot of clothes racks and very few dressing rooms. I would add one more to start and see how things go. The picture is fuzzy but the green box above the customer's head looks like a dressing room.

[MizCricket]

If you're seeimg mirrors above their heads you might add another mirror too. None of your wall mirrors are accessible because you have items in front of them, but you do have 3 floor mirrors and fewer accessory tables than clothes racks so 3 mirrors might be enough.

Customers who want to buy an item from a rack go to visit a dressung room before purchase. Customers who want to but an accessory from a table need to look in a mirror before purchase.

Your shop is very pretty by the way! :-)

[inkedgemini84]

☆thank u! I need to expand so bad but I keep spending the money lol! I have more dressing rooms in storage but my shop is so small that it makes it look crowded... I guess it keeps coming down to shop score vs what I think looks right lol... but when it drops to 30 it's really weird... I haven't heard of anyone elses doing that... and I am always looking for good friends if u would like to add me cricket! u r very sweet to take your time and help us with this! id inkedgemini84 ♥#^_^#♥

[MizCricket]

No problem! I sent you an invite. :-)

I hate having to alter my design to keep the broken hearts away too. One time I had a symmetrical design along the right wall, and I had to remove one item to keep them happy. No matter how I tried to reconfigure it, it was just one too many items against the wall so I gave up and removed it. It was so annoying!

Now that my shop is fully expanded I don't worry about it anymore, but lately I haven't redecorated anything in a way that makes them angry anyway. It figures now that I don't care! LOL

[inkedgemini84]

☆I know right?! I used to be more concerned with rating but figure that since I have to look at my shop all the time it might as well please my eye lol; ) but I don't think it's very good when my rating drops so low... :/ I will have to let u know when it happens again... ☆

[kerriescastro]

The number of customers entering, examining items, buying items, and leaving the store per min/hour does not seem to vary regardless of the number of doors or store layout as such.
If a purple 'I'm angry - broken heart' or green 'I want something - broken heart' occurs, then check and modify the accessibility & product/store facilities/layouts as indicated below.

In my humble opinion, the best Fashion Story strategy is to have;
- 100% pink 'unbroken hearts',
- maximize coin income by selling items that earn 5 coins per unit versus 2 coins per unit sold,
(I'm currently at level 53 so the number of coins per unit sold may increase at higher levels)
- maximize gem income by repeated catalog slot purchases of the same item,
- maximize unit stock levels by purchasing items with a higher number of units per catalog slot,
- minimize waste due to expired catalog slot purchases,
- minimize the coins/gems spent on, or store space occupied by, 'decorative' items,
(at least until you have so many coins/gems you don't know what to do with them)
('decorative' items are any design item that is not a; rack, counter, changing room, mirror, or cash register)
- maximize coin/gem 'bank' levels by only purchasing 'basic class' design items,
(a Basic rack costing 1,000 coins is just as useful as a 'decorative' International rack costing 30,000 coins).

In my humble opinion, achieving the Fashion Story 100% pink 'unbroken hearts' trick is to ensure that;
- all racks, counters, changing rooms, mirrors, cash registers, and doors are accessible from at least one side (they have front, back, & 2 sides),
- there is an adequate number of racks versus changing rooms/booths ratio,
- there is an adequate number of counters versus mirrors ratio,
- there is an adequate number of purchasers versus cash registers ratio.
I do not yet know what the 'ideal' numbers for these ratios are.
- there is an adequate number of items available on racks & counters,
And finally, there is adequate distance (number of 'squares' in a route) between each door, rack/counter, changing room/mirror, and cash register(s).

So, given that items can be divided into two classes;
- rack items (gowns, dresses, shirts, shorts, etc), and
- counter items (boots, shoes, necklaces, bracelets, bags, hats, etc),
then the purchase process appears to be;
- customer enters via door and visits one or more racks/counters containing an item,
(purple 'I'm angry - broken heart' is shown if not enough items are available/accessible),
- if customer decides to purchase a rack item - then customer visits a changing room/booth,
(green 'changing room/booth - broken heart' shown if not enough changing rooms/booths are available), or,
- if customer decides to purchase a counter item - then customer visits a mirror,
(green 'mirror - broken heart' shown if not enough mirrors are available),
when customer shows 'pink heart' - wants to buy product,
then customer visits a cash register,
(purple 'I'm angry - broken heart' shown if not enough cash registers available/accessible),
then customer shows 'a bag in hand',
then customer exits via door,
and sale coins are added to running sales/coins total.
OR something very similar.

I suspect there is a minimum/optimum 'route/congestion' store layout, such that each customer has to be able to move across/through at least one 'square/tile' between one activity and the next activity - a count of three squares in total for the route.
For example;
Customer enters through a door and crosses one square, then moves through/across at least one other square, and stands on a third square to examine a product.
Customer stands on one square to examine a product and decides to buy, then moves through/across at least one other square, to occupy a third square inside a changing room/booth or in front of a mirror.
Customer leaves changing room/booth/mirror square, then moves through/across at least one other square, to occupy a third square by a cash register.
As your store increase in size, customers seem to prefer longer, rather than shorter, routes.

I hope this helps.

[Volkriana]

Can't open file :(

[kellyleroc111]

The number of customers entering, examining items, buying items, and leaving the store per min/hour does not seem to vary regardless of the number of doors or store layout as such.
If a purple 'I'm angry - broken heart' or green 'I want something - broken heart' occurs, then check and modify the accessibility & product/store facilities/layouts as indicated below.

In my humble opinion, the best Fashion Story strategy is to have;
- 100% pink 'unbroken hearts',
- maximize coin income by selling items that earn 5 coins per unit versus 2 coins per unit sold,
(I'm currently at level 53 so the number of coins per unit sold may increase at higher levels)
- maximize gem income by repeated catalog slot purchases of the same item,
- maximize unit stock levels by purchasing items with a higher number of units per catalog slot,
- minimize waste due to expired catalog slot purchases,
- minimize the coins/gems spent on, or store space occupied by, 'decorative' items,
(at least until you have so many coins/gems you don't know what to do with them)
('decorative' items are any design item that is not a; rack, counter, changing room, mirror, or cash register)
- maximize coin/gem 'bank' levels by only purchasing 'basic class' design items,
(a Basic rack costing 1,000 coins is just as useful as a 'decorative' International rack costing 30,000 coins).

In my humble opinion, achieving the Fashion Story 100% pink 'unbroken hearts' trick is to ensure that;
- all racks, counters, changing rooms, mirrors, cash registers, and doors are accessible from at least one side (they have front, back, & 2 sides),
- there is an adequate number of racks versus changing rooms/booths ratio,
- there is an adequate number of counters versus mirrors ratio,
- there is an adequate number of purchasers versus cash registers ratio.
I do not yet know what the 'ideal' numbers for these ratios are.
- there is an adequate number of items available on racks & counters,
And finally, there is adequate distance (number of 'squares' in a route) between each door, rack/counter, changing room/mirror, and cash register(s).

So, given that items can be divided into two classes;
- rack items (gowns, dresses, shirts, shorts, etc), and
- counter items (boots, shoes, necklaces, bracelets, bags, hats, etc),
then the purchase process appears to be;
- customer enters via door and visits one or more racks/counters containing an item,
(purple 'I'm angry - broken heart' is shown if not enough items are available/accessible),
- if customer decides to purchase a rack item - then customer visits a changing room/booth,
(green 'changing room/booth - broken heart' shown if not enough changing rooms/booths are available), or,
- if customer decides to purchase a counter item - then customer visits a mirror,
(green 'mirror - broken heart' shown if not enough mirrors are available),
when customer shows 'pink heart' - wants to buy product,
then customer visits a cash register,
(purple 'I'm angry - broken heart' shown if not enough cash registers available/accessible),
then customer shows 'a bag in hand',
then customer exits via door,
and sale coins are added to running sales/coins total.
OR something very similar.

I suspect there is a minimum/optimum 'route/congestion' store layout, such that each customer has to be able to move across/through at least one 'square/tile' between one activity and the next activity - a count of three squares in total for the route.
For example;
Customer enters through a door and crosses one square, then moves through/across at least one other square, and stands on a third square to examine a product.
Customer stands on one square to examine a product and decides to buy, then moves through/across at least one other square, to occupy a third square inside a changing room/booth or in front of a mirror.
Customer leaves changing room/booth/mirror square, then moves through/across at least one other square, to occupy a third square by a cash register.
As your store increase in size, customers seem to prefer longer, rather than shorter, routes.

I hope this helps.

Great piece & thanks for taking time to write it all.

[Bellamiux]

I am not good at explaining reasons or looking at every detail but I always waited to see if all my clients had hearts or broken hearts after a remodeling I found out (I think) the problem was on where I placed my register, if my register had one paying all other clients would get out of changing room broken hearted so I used to have a hard time finding the right way (I guess the other details are similar this is just how I saw it)

Now I placed one next to each door (usually have 1 door on each side) and they both take more than one client so always have good hearts. (Hope I made sense ) :)

http://i149.photobucket.com/albums/s75/jmam_7112_album/Fashion%20Story/57EBAA41-FDC6-4472-9D96-CD021E57B15E.jpg (http://s149.photobucket.com/user/jmam_7112_album/media/Fashion%20Story/57EBAA41-FDC6-4472-9D96-CD021E57B15E.jpg.html)

[jeansjeanie]

Sometimes when you make changes to your store in can result in your customers becoming broken hearted.

Other things that can cause broken hearts include:

Blocking acess to the register
Having your register too close to the door (right next to it so the door opens on it)
Blocking acess to mirrors and dressing rooms
Not having enough mirrors and dressing rooms
Some times having dressing rooms against the wall



:confused: - Blocked access to mirrors and dressing rooms are not what causes the broken hearts, it is what you mentioned next "not having enough mirrors and dressing rooms"... if they are blocked, they are unavailable.. which may cause you to not have 'enough'.
:confused: "Having your register too close to the door (right next to it so the door opens on it)" -- Not sure how it is on iOS.. however this is not the case in Android.. the register can be placed right next to the door, without any issues at all. The customers even walk through the cashier girl to access things if they have to - which is funny :D
:confused: "Some times having dressing rooms against the wall" -- Not sure what this means... dressing rooms against the wall have no impact on broken hearts.

Thanks!!

[jeansjeanie]

The number of customers entering, examining items, buying items, and leaving the store per min/hour does not seem to vary regardless of the number of doors or store layout as such.
If a purple 'I'm angry - broken heart' or green 'I want something - broken heart' occurs, then check and modify the accessibility & product/store facilities/layouts as indicated below.

In my humble opinion, the best Fashion Story strategy is to have;
- 100% pink 'unbroken hearts',
- maximize coin income by selling items that earn 5 coins per unit versus 2 coins per unit sold,
(I'm currently at level 53 so the number of coins per unit sold may increase at higher levels)
- maximize gem income by repeated catalog slot purchases of the same item,
- maximize unit stock levels by purchasing items with a higher number of units per catalog slot,
- minimize waste due to expired catalog slot purchases,
- minimize the coins/gems spent on, or store space occupied by, 'decorative' items,
(at least until you have so many coins/gems you don't know what to do with them)
('decorative' items are any design item that is not a; rack, counter, changing room, mirror, or cash register)
- maximize coin/gem 'bank' levels by only purchasing 'basic class' design items,
(a Basic rack costing 1,000 coins is just as useful as a 'decorative' International rack costing 30,000 coins).

In my humble opinion, achieving the Fashion Story 100% pink 'unbroken hearts' trick is to ensure that;
- all racks, counters, changing rooms, mirrors, cash registers, and doors are accessible from at least one side (they have front, back, & 2 sides),
- there is an adequate number of racks versus changing rooms/booths ratio,
- there is an adequate number of counters versus mirrors ratio,
- there is an adequate number of purchasers versus cash registers ratio.
I do not yet know what the 'ideal' numbers for these ratios are.
- there is an adequate number of items available on racks & counters,
And finally, there is adequate distance (number of 'squares' in a route) between each door, rack/counter, changing room/mirror, and cash register(s).

So, given that items can be divided into two classes;
- rack items (gowns, dresses, shirts, shorts, etc), and
- counter items (boots, shoes, necklaces, bracelets, bags, hats, etc),
then the purchase process appears to be;
- customer enters via door and visits one or more racks/counters containing an item,
(purple 'I'm angry - broken heart' is shown if not enough items are available/accessible),
- if customer decides to purchase a rack item - then customer visits a changing room/booth,
(green 'changing room/booth - broken heart' shown if not enough changing rooms/booths are available), or,
- if customer decides to purchase a counter item - then customer visits a mirror,
(green 'mirror - broken heart' shown if not enough mirrors are available),
when customer shows 'pink heart' - wants to buy product,
then customer visits a cash register,
(purple 'I'm angry - broken heart' shown if not enough cash registers available/accessible),
then customer shows 'a bag in hand',
then customer exits via door,
and sale coins are added to running sales/coins total.
OR something very similar.

I suspect there is a minimum/optimum 'route/congestion' store layout, such that each customer has to be able to move across/through at least one 'square/tile' between one activity and the next activity - a count of three squares in total for the route.
For example;
Customer enters through a door and crosses one square, then moves through/across at least one other square, and stands on a third square to examine a product.
Customer stands on one square to examine a product and decides to buy, then moves through/across at least one other square, to occupy a third square inside a changing room/booth or in front of a mirror.
Customer leaves changing room/booth/mirror square, then moves through/across at least one other square, to occupy a third square by a cash register.
As your store increase in size, customers seem to prefer longer, rather than shorter, routes.

I hope this helps.

I have made some Updates on this tips posted by Kerriescastro on Storm8?s forum. I made them BOLD so you can identify my notes or corrections. - If you find my updates or anything else is incorrect, please let me know to update my information! - thanks!

?The number of customers entering, examining items, buying items, and leaving the store per min/hour does not seem to vary regardless of the number of doors or store layout as such. If a purple 'I'm angry - broken heart' or green 'I want something - broken heart' occurs, then check and modify the accessibility & product/store facilities/layouts as indicated below.
In my humble opinion, the best Fashion Story strategy is to have;
- 100% pink 'unbroken hearts',
- maximize coin income by selling items that earn 5 coins per unit versus 2 coins per unit sold,
(I'm currently at level 53 so the number of coins per unit sold may increase at higher levels)
- maximize gem income by repeated catalog slot purchases of the same item (Update: This only works for Android. iOS does not seem to have this feature anymore)
- maximize unit stock levels by purchasing items with a higher number of units per catalog slot,
- minimize waste due to expired catalog slot purchases,
- minimize the coins/gems spent on, or store space occupied by, 'decorative' items,
(at least until you have so many coins/gems you don't know what to do with them)
('decorative' items are any design item that is not a; rack, counter, changing room, mirror, or cash register)
- maximize coin/gem 'bank' levels by only purchasing 'basic class' design items,
(a Basic rack costing 1,000 coins is just as useful as a 'decorative' International rack costing 30,000 coins).
In my humble opinion, achieving the Fashion Story 100% pink 'unbroken hearts' trick is to ensure that;
- all racks, counters, changing rooms, mirrors, cash registers, and doors are accessible from at least one side (they have front, back, & 2 sides),
{{- there is an adequate number of racks versus changing rooms/booths ratio
- there is an adequate number of counters versus mirrors ratio,
- there is an adequate number of purchasers versus cash registers ratio.}}
I do not yet know what the 'ideal' numbers for these ratios are. (Update: Ration 1:2, for example. 1 register per 2 tables. 1 register per 2 dress rooms or 1 register per 2 (one mirror/one dressroom) is the ideal, however 1 register per 3 of either will do fine, with a few broken hearts. This ratio is good for anything, racks to dressrooms, mirrors to tables, dressrooms/mirrors to registers)
- there is an adequate number of items available on racks & counters, (Update: A minimum of 4k per rack will last you enough til you refill again with even the longest time item)
And finally, there is adequate distance (number of 'squares' in a route) between each door, rack/counter, changing room/mirror, and cash register(s). (Update: I haven?t figured this one out yet. However should not be more than 4 squares distance between the mirrors/dressrooms and the registers. Same goes for the racks/tables to the mirrors/dressrooms)
So, given that items can be divided into two classes;
- rack items (gowns, dresses, shirts, shorts, etc), and
- counter items (boots, shoes, necklaces, bracelets, bags, hats, etc),
then the purchase process appears to be;
- customer enters via door and visits one or more racks/counters containing an item,
- if customer decides to purchase a rack item - then customer visits a changing room/booth,
('changing room/booth - broken heart' shown if not enough changing rooms/booths are available), or,
- if customer decides to purchase a counter item - then customer visits a mirror,
('mirror - broken heart' shown if not enough mirrors are available),
when customer shows 'pink heart' - wants to buy product,
then customer visits a cash register,
('I'm angry - broken heart' shown if not enough cash registers available/accessible),
then customer shows 'a bag in hand', and sale coins are added to running sales/coins total. (Update, the purchase is done at the register, not when the customer exits)
then customer exits via door,

(Update: I haven?t figured this one out yet. However should not be more than squares distance between the mirrors/dressrooms and the registers. Same goes for the racks/tables to the mirrors/dressrooms)
I suspect there is a minimum/optimum 'route/congestion' store layout, such that each customer has to be able to move across/through at least one 'square/tile' between one activity and the next activity - a count of three squares in total for the route.
For example;
Customer enters through a door and crosses one square, then moves through/across at least one other square, and stands on a third square to examine a product.
Customer stands on one square to examine a product and decides to buy, then moves through/across at least one other square, to occupy a third square inside a changing room/booth or in front of a mirror.
Customer leaves changing room/booth/mirror square, then moves through/across at least one other square, to occupy a third square by a cash register.

I hope this helps.?

BTW, awesome job on this thread!! And the hits posts are awesome~ :o ~ JeansJeanie (Juanita's Shop)

[jao1961]

I had broken hearts also. I had redecorated I thought this was the reason but it wasn't. It took me about a week of trying everything I could think of to get 100 hearts again. It wasn't my redecorating that caused it. I wasn't blocking anything either. It was I figured my rank in combination with clothing. I needed more verity. After a few more days of stocking up on new items my hearts returned. I've been playing a very long time and always had 100 hearts. My shop is almost at the maximum size. I also think the "stepford wives" I call mine lol like gem decorations. I put a ton of stuff in storage for a long time. Then after expanding a few times I brought my gem items out and extra changing rooms. To save on wall space I purchased the mirrors on tables for 10 and 15 gems also. It works the ladies actually use those more than the wall mirrors it helped a lot to.