Purchased ?24.75 worth of gems this moring and hasn't appeared!?

[sammyjayne2000]

Pet story had 30% off their gems this moring so I purchased ?24.75 worth and payment went though and received an email saying so yet my gems are still only on 9, it didn't add any! Why is this. Sent an email and no reply as of yet...

[kooky panda]

Try restarting your device.
If the gems have not been added, you will need to wait for an support agent to answer your email.
It can take 3-5 business days.
Yesterday was a US holiday so they may be playing catch up with support emails.

If you have not already done, so reply back to your automatic email and send them a copy of your receipt.