HELP ME!!!!!! My STORM8 ID is MikaelaMJ

[MikaelaMJ]

I need help. My storm8 ID is MikaelaMJ. My game is in its original state and can not recover all that I've played. I don't have any of my neighbors and items. I need to have my neighbors write me again. My account has recovered but starting zero

[yasminkhan]

Same here but Now i can not enter My game

[kooky panda]

Are you trying to play you games on a new device?

[MikaelaMJ]

Are you trying to play you games on a new device?
Yes, in a new device

[MikaelaMJ]

The TeamLava said " Your storm ID does not match the game content available".

[kooky panda]

If you have a new device, you will need to transfer your current storm ID and games over to your new device.

Transfer Information (http://forums.teamlava.com/showthread.php?42962-Have-a-new-device-Restore-your-original-account-here!)

You can email support@teamlava.com (support@teamlava.com) and they can transfer your games.

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.


Storm 8 Transfer (http://forums.teamlava.com/showthread.php?39878-Transferring-Teamlava-games-to-a-new-device)

[MikaelaMJ]

I have written you many times to the team but indicate me that data are not consistent. But I have given all the information as the Storm8 iD, name of the boutique.
They have been very kind but not been able to restore me my data.

[MikaelaMJ]

Sorry for my English, I am using the translator. I only speak Spanish.

[kooky panda]

Have you set up a new storm ID on your new device? If not and you still have your old device, you can try to transfer yourself.

http://forums.teamlava.com/showthread.php?39878-Transferring-Teamlava-games-to-a-new-device

If you have already set up a new storm ID, can you send me a message with your support ticket number?
I will see if a community manager can look into your ticket.