Help! Advice! D:

[oinkss]

So I tried to transfer my Bakery Story and Resturaunt Story games from my mom's Ipad to my new Ipod Touch yesterday using the website Teamlava provides and it didn't work. So I then contact Teamlava and gave the nice lady all my information regarding my games. To my surprise, she told me that my games already transfered. Yet, it's still not showing up on my Ipod. I'm really getting freaked out because I've spent alot of money on Bakery Story and cooked and leveled up alot (basically I put alot of time into it) and I don't want to lose it. My old account is also not showing up on the Ipad. When I open the games on the Ipad it starts out like a new game. Has this happen to anyone? I told Teamlava that my old account is still not showing on my Ipod and i'm waiting for a reply....but i'm worried.

[marrrina]

The same thing is going on with my friend and she's been trying to get it fixed for months -__- I guess you just have to stay on them about it. Too bad they don't have a support phone number! I feel like things would be done more efficiently than via email.

[310pnut]

Try deleting and reinstalling. Also when I had my account transferred I had 2 reboot my iPad

[oinkss]

When you say reboot, do you mean return it to factory settings?

[irishmeagan]

Go to bugs and feedback forum and follow the storm8 game transfer. I just switched devices and that method works every time!

[310pnut]

When you say reboot, do you mean return it to factory settings?

No I mean just turn off and on ur iPod.

[oinkss]

I've tried that and also uninstalling and installing again, but still nothing.

[kooky panda]

I've tried that and also uninstalling and installing again, but still nothing.
So your Ipod and your moms ipad are both showing new games with no storm ID assigned?

[oinkss]

So your Ipod and your moms ipad are both showing new games with no storm ID assigned?

The only ID that shows is the temporary one team lava told me to make yesterday which is: Tasha1293 which is on my new iPod touch. On my mom's IPad there is no ID registered, it's a completely new game.

My original ID before I switched anything is Oinkss, but it's not showing on either devices :(

[FrozenTurtle]

Can you PM me your ticket number and affected Storm8 ID? I'll take a look for you.

[oinkss]

Thank you! Can you just let me know what a ticket number is? The affected ID is Oinkss.

[kooky panda]

Thank you! Can you just let me know what a ticket number is? The affected ID is Oinkss.
check your support email. You will have a ticket number showing on that email.

[FrozenTurtle]

Thank you! Can you just let me know what a ticket number is? The affected ID is Oinkss.

Thanks, I sent you a PM :)

[oinkss]

Thank you Frozen Turtle! I don't know what you did but it's finally working! :D thank you, thank you, thank you! ^__^